Diana Tapia
Mamaroneck,NY
Summary
Experienced and skilled in the Ophthalmology industry with over 10 years of experience. Proven track record in delivering patient satisfaction through efficient and diligent work. Seeking an opportunity with a prestigious organization to utilize strong communication skills.
Overview
21
21
years of professional experience
Work History
Surgical coordinator
SightMD
Harrison, NY
01.2019 - Current
- Scheduling -Booking patients appointments, coordinating schedules for surgeons and other staff and managing waitlists
- Communication-Acting as a liaison between patients, physicians, other departments and communicating with patients and their treatment
- Documentation- preparing patients chart, tracking medical information and ensuring all required documentation is provided
- Pre-surgery- Making sure patients have completed all pre- surgery steps, such as medical evaluations and insurance documentation
- Insurance- Confirming insurance, arranging for pre certification and other insurance requirements
- Billing and payments- collecting payments for surgery, following on payments, assisting patients with insurance submission
- Pre-certifying surgeries: Pre- certifying surgeries with insurance companies, explaining out of pocket expenses
Patient contact center supervisor
SightMD
Harrison, NY
01.2019 - Current
- Payroll- responsible for ensuring that payroll functions comply with company policies and procedures, as well as wage and hour laws
- Managed daily operations
- Oversee call center representatives' performance
- Play a crucial role in hiring and training to enhance team efficiency and patient satisfaction
Team Lead of Patient Contact Center
SightMD
Harrison, NY
01.2019 - Current
- Supervised call center staff to achieve targets and maintain top customer service standards
- Conducted training sessions for team members
- Evaluating team members' productivity and guaranteeing KPI achievement
- Facilitating target communication between management and team
- Maintained superior standard of customer care for all patients
- Maintained team productivity through efficient problem-solving
- Enhanced call center performance through strategic insights
- Handled escalated patient concerns using strategic problem-solving methods
- Maintained adherence to industry regulations and company standards
Receptionist
Westchester Eye Associates
Harrison, NY
01.2009 - 01.2019
- Answer a high volume of phone calls for Medical facility of eight physicians
- Scheduling appointments
- Receiving payments
- Medical records request
Teacher's Assistant
YWCA
White Plains, NY
01.2004 - 01.2009
- Supervising children
- Submitting daily forms to parents
- Supervising afternoon staff
- Communicating with parents on a daily basis
Office Assistant
Hope Ambulette Service Inc.
Bronx, NY
01.2005 - 01.2007
- Billing and faxing proposals
- Payroll/bank deposits
- Supervising employees on site
- Data entry
Education
Certified phlebotomist -
BOCES
Harrison, NY12.2015
Graduated -
Mamaroneck High School
Mamaroneck, NY01.2006
Skills
- Fluent In Two Languages
- Organized Data Processing
- Microsoft Office Proficiency
- Word
- Excel
- Outlook
- Electronic Medical Records
- EyeMD
- Imedicware
- EMR
- Portal and on call system
- Prospects
References
Upon request
Languages
English
Professional
Spanish
Professional
Timeline
Surgical coordinator
SightMD
01.2019 - Current
Patient contact center supervisor
SightMD
01.2019 - Current
Team Lead of Patient Contact Center
SightMD
01.2019 - Current
Receptionist
Westchester Eye Associates
01.2009 - 01.2019
Office Assistant
Hope Ambulette Service Inc.
01.2005 - 01.2007
Teacher's Assistant
YWCA
01.2004 - 01.2009
Certified phlebotomist -
BOCES
Graduated -
Mamaroneck High School
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