Diana Terpstra
Holland,MI
Summary
Highly motivated, analytical, and creative professional with 10+ years of experience in business process improvement, ADHD coaching, program management, and senior research analysis. Proven success spearheading complex projects and initiatives that improve organizational effectiveness and efficiency. Skilled in developing and managing performance-driven teams, researching industry trends, and streamlining processes to promote sustainable growth. Experienced independent consultant with expertise in data-driven decision making, operations management, and client relationship management. Passionate about leveraging cutting-edge technologies and innovative strategies to drive meaningful change.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Head Consultant
DL Connect Consulting, Unconventional Organization
06.2022 - Current
- Trained and certified as an ADD/ADHD Coach to help working professionals maximize their potential and reach their goals
- Provide individual coaching services to working professionals to help them maximize their productivity and reach their goals
- Create personalized coaching plans tailored to each client’s individual needs
- Provide executive functioning coaching to clients to help them organize their life and manage their time
- Develop strategies to increase focus and concentration
- Lead and train other coaches on best practices
- Identified injuries and advised clients to seek medical attention from other healthcare providers.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Senior Program Manager
DL Connect Consulting with DPMC NA
Zeeland, MI
04.2017 - 06.2022
- Worked with clients to develop agile strategies & tools that measures and improves key stakeholders’ impact while driving employee engagement
- Establish and execute strategic plans to complete projects in a cost-effective manner
- Manage resources and coordinate activities to ensure successful completion of projects
- Develop and maintain project plans, budgets, and timelines
- Design and implement project management procedures and processes
- Monitor progress of projects and provide regular status updates
- Provide guidance and support to team members throughout the project life cycle
- Develop and maintain key stakeholder relationships
- Identify, analyze, and resolve any issues or risks
- Lean/Process Improvement Consultant
- Identified system needs and designed processes to support business requirements.
- Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
Lean/Process Improvement Consultant
DL Connect Consulting With Client Amway
Grand Rapids, MI
11.2016 - 02.2017
- Designed and implemented a root cause analysis certification program resulting in 30 certifications and 5 coaching certifications
- Adept in developing project plans, budgets, and timelines for process improvement initiatives.
- Applied mass balance, capability analysis and design of experiment to process improvement for overall process overhaul.
- Knowledgeable in creating and tracking KPI metrics to monitor process performance.
- Proven ability to build strong relationships with stakeholders and ensure their active participation in process improvement efforts.
- Skilled in developing and implementing process improvement programs and projects using Lean Toyota Management Principles, Kaizen, and other methodologies.
- Alleviated product quality errors and downtime of machines resulting in less overtime and burden on employees
- Established business metric scorecards and facilitated weekly leadership meetings to monitor and enhance results
- Proficient in creating and delivering training for process improvement and change management initiatives
HMPS Business Process Improvement Manager
Herman Miller
Zeeland , Michigan
11.2012 - 12.2016
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Gathered and analyzed large amounts of data to determine improvement projections.
- Evaluated impact of process change on overall operation and determined return on investment.
- Analyzed steps of activities to discern existence of business processes for formalization.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Performed concurrent design and manufacturing engineering and other functions to reduce time required to bring product to market.
- Evaluated risks through investigating sources and source qualifications during on-site inspections or processes and supplier capacities.
Senior Market Research Analyst
Herman Miller
Zeeland, MI
08.2004 - 11.2012
- Obtained and distilled down vast amounts of quantitative and qualitative information into concise summaries focused on key implications for both internal and external customers
- Conducted in-depth market research and analysis to identify customer needs and trends
- Developed and implemented research plans and strategies to achieve business objectives
- Coordinated and managed various research projects, including focus groups and surveys
- Analyzed data and interpreted results, as well as prepared reports to share with key stakeholders.
Education
Unconventional Organization- Global — ADHD Coaching Certification - Psychology
Central Michigan University
09.1993 - 12.1997
Unconventional Organization- Global — ADHD Head Coach Certification - undefined
Bachelor of Science - Psychology
Central Michigan University
Mount Pleasant, MI 09.1993 - 12.1997
Skills
Strategic PlanningProblem SolvingResearch AnalysisRelationship ManagementProcess ImprovementQuantitative researchProgram ManagementMarket AnalysisReport WritingProject ManagementCustomer InsightsData Interpretation & VisualizationStrong ability to motivate and inspire clientsKnowledge of ADHD and how to best manage itKnowledge of cognitive-behavioral therapy and executive functioning coachingProficient in helping clients develop strategies to manage their time, prioritize tasks, and increase productivity
Excellent Communication
Analytical and Critical Thinking
Flexible and Adaptable
G-Suite
Active Listening
Teamwork and Collaboration
Planning and Coordination
Certification
ADHD Coaching certification
Additional Information
Board Member -RR
Group Leader -Foundry
Group Leader- Herman Miller
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Head Consultant
DL Connect Consulting, Unconventional Organization
06.2022 - Current
Senior Program Manager
DL Connect Consulting with DPMC NA
04.2017 - 06.2022
Lean/Process Improvement Consultant
DL Connect Consulting With Client Amway
11.2016 - 02.2017
HMPS Business Process Improvement Manager
Herman Miller
11.2012 - 12.2016
Senior Market Research Analyst
Herman Miller
08.2004 - 11.2012
Bachelor of Science - Psychology
Central Michigan University
09.1993 - 12.1997
Unconventional Organization- Global — ADHD Coaching Certification - Psychology
Central Michigan University
09.1993 - 12.1997