Diana Thompson
Operations and People Leadership Executive
Lexington, KY,KY
Summary
Thorough Operations and People Leadership Executive with track record delivering superior results. Adaptable and entrepreneurial with 30-years of experience finding innovative ways to grow revenue and increase margins. Well-versed in managing multi-site, multi-state, and multi-million dollar budgets with full P&L responsibility, negotiating contracts and building lasting relationships with partners, leadership, teams, and vendors. EOS (Traction), OKR Program and DiSC integration and involvement.
Overview
22
22
years of professional experience
Work History
Director of Operations
Bright Tiger Dental
11.2021 - 04.2022
- Multi-state, multi-site Dental Support Organization - Kentucky, Ohio, Indiana.
- Transferred experience & skills back to a corporate environment.
- Reported to CEO in addition to member on Executive Leadership Team. Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Achieved 29% increase in overall company revenue by developing a compelling 30,60,90 operations and module approach which included: Strategically build an Operations Department & Regional Management Team as well as leading team and clinical operations to meet/exceed company goals and expectations through daily, weekly, monthly OKRs and customized KPI scorecards.
- KPI and metrics dissection and evaluation, then introduce specific OKR scorecard categories to clinical operations, practices, and teams to gain upward spiral growth. Result: 10-48% increase in multiple KPI categories to exceed Q4 & Q1 goals.
- Weekly structured training/coaching, motivation meetings with RMs, Process Managers, Compliance Managers, Facility Coordinators, Call Center Manager, Operations Coordinators, Hygienists to gain positive movement of quarterly goals. Result: Upsurge of individual practice KPIs, Dentist and team morale.
- Created project to overhaul each/all practice scheduling templates w/structured integration. 2 months=Complete
- Monthly visits to each office location to continue enhancing business relationship with each/all practice team members.
- Accountable for five direct reports and twenty-one indirect team members.
- Remote applications utilized: Dentrix Ascend, Rippling, Greenhouse, Asana, Lattice, Trainual, LastPass.
- Provide direction and leadership during shutdown/closure to all departments throughout company. Closure 4/22/22.
CEO /Founder
Dental Performance Institute
01.2012 - 09.2021
- National practice management consulting/coaching firm with focus on Emerging DSO, DPO, PSO markets. Emphasis on organizational structure; (re)design and integration, profitability improvement, operational enhancement, efficiency repair, development of existing leadership skills and experience levels of owner(s), employees, independent contractors.
- Completion of comprehensive business, financial, operations, organizational structure, department, and employee analyses to create customized detailed action plan for streamlining operations, process improvement, and time management.
- Orchestrate development of Mission Statements & Corporate Values as well as thorough implementation strategy to create positive culture environment.
- Design or refine organizational structure (accountability chart) to reorganize departments and/or functions.
- Integrate Operational Equity® service to assist clients with activating and/or reviving stagnant revenue streams throughout operational modules at each business location. *Result: Streamlined operational module categories which increased revenue by 27-79%. (varied per client)
- Create or improve upon Revenue Cycle Management departments via analysis, observation, action plan creation, presentation, implementation.
- Instruct/coach business owner(s) and employee(s) to dissect reports, then comprehend metric/KPI categories to offer insight into revenue and operational opportunities toward growth.*Result: Increase profitability per client within ranges of six-seven figures per year, while strengthening foundation of business configuration to work for company, not against it.
- Partner with attorney’s dental clients whose licensure became compromised. Analyze business operational challenges, then create action plan to urgently repair operational issues prior to hearing.
- P&L accountability per client; partnering with client’s accounting firm. Offer insight for change. Decrease costs.
- Forecasting and budget creation, discussion, integration.
- Private Equity involvement, Board of Director awareness and participation as well as business development, sales, marketing expertise.
Certified Consultant
Bent Ericksen & Associates
01.2013 - 01.2017
- Employment Compliance & Human Resource Mgt.
Manager
American Association, Maxillofacial Surgeons
Rosemont, IL
04.2011 - 09.2011
Senior Business Consultant
Staff Driven Dental
09.2008 - 03.2011
Director of Development
KOS Services
04.2008 - 09.2008
Senior Consultant, Advisory Services
Mercer Advisors
10.2003 - 04.2008
Education
Business Certificates – Business Administration, Operations and Project Management -
American Business Systems
2004
Skills
- Operational Excellence
- Operations Start-Up
- Corporate Strategy and Development
- Strategic Vision
- Motivational Leadership
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Process Development and Streamlining
- Strategic Consulting
- Culture Transformation
- Business Forecasting
- Change and Growth Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Operations
Bright Tiger Dental
11.2021 - 04.2022
Certified Consultant
Bent Ericksen & Associates
01.2013 - 01.2017
CEO /Founder
Dental Performance Institute
01.2012 - 09.2021
Manager
American Association, Maxillofacial Surgeons
04.2011 - 09.2011
Senior Business Consultant
Staff Driven Dental
09.2008 - 03.2011
Director of Development
KOS Services
04.2008 - 09.2008
Senior Consultant, Advisory Services
Mercer Advisors
10.2003 - 04.2008
Business Certificates – Business Administration, Operations and Project Management -
American Business Systems
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