Diana Tiatia
Costa Mesa
Summary
Organized Reservation Specialist with successful track record of managing complex reservation books in busy establishments. Committed to delivering high-level customer satisfaction through consistent follow-up and proactive communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Reservations Agent promoting more than 16 years of expertise successfully handling tasks in fast-paced departments. A focused employee known for being an active contributor to great organizations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Receptionist Administrator
Bowne & Co
Seattle, WA
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Greeted customers and visitors in-person and via telephone calls.
- Scheduled office meetings and client appointments for staff teams.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
Reservation Specialist
Mv Transportation Inc.
redmond, WA
05.2006 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted clients and travel partners with questions throughout entire booking cycle.
- Answered approximately 100+ phone calls and emails regarding customers inquires, concerns and complaints per day.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Trained and supervised employees on office policies and procedures.
- Served as corporate liaison for finance, IT and marketing departments.
- Managed event logistics and operations.
- Performed face-to-face meetings to finalize contract for services and event details.
- Coordinated schedules and timelines for events.
- Provided customers with information about availability and pricing.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Education
Bachelor Of Administrative Studies - Business Administration And Management
Lake Washington Technical Academy
Kirkland, WA07.2004
Skills
- Clerical Support
- Strategy Development
- Knowledge of Clerical Procedures
- Telephone Reception
- Operational Improvements
- Team Meetings
- Office Meetings
- Guest Inquiries
- Superior Customer Service
- Administrative Duties
- Travel and Event Coordination
- Staff Training
- Reservation Coordination
- Customer Reservations
- Product Knowledge
- Special Needs Clients
- Call Volume Analysis
- Call Center Customer Service
- Corporate Travel
- Administrative Expertise
- Microsoft Office
- Data Integrity
- Daily Logs
- Travel Reservations
- Group Travel
Languages
Sign language, Polynesian
Timeline
Reservation Specialist
Mv Transportation Inc.
05.2006 - Current
Bachelor Of Administrative Studies - Business Administration And Management
Lake Washington Technical Academy
Receptionist Administrator
Bowne & Co