Diana Tijerina
Houston,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Sugar Grove Academy
Houston, TX
11.2018 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Medical Receptionist
Elisa G. Sanchez, MD.
Pharr, TX
08.2005 - 11.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
Medical Receptionist
Celestino Avila, MD.
Weslaco, TX
05.2004 - 07.2005
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
Education
Medical Office Specialist - Medical Office Specialist
San Antonio College of Medical Assistants
Pharr, TX11.2005
GED -
Edcouch-Elsa H.S.
Elsa, Texas10.1990
Skills
- Customer Complaint Resolution
- Greeting and Seating Clients
- Accounting Techniques
- Call Answering and Routing
- Front Desk Operations
- Computer Proficiency
- Visitor and Customer Relations
- Customer Service
- Positive Attitude and Energetic
- Telephone Etiquette
- Greet Guests
- Patient Referral
- Posting Charges
- Directing Callers
- Appointment Scheduling Software
- Reminder Calls
- Patient Records Gathering
- Records Pulling
- Entering Patient Data
- Lobby Maintenance
- Making Appointments
- Referral Verification
Timeline
Front Desk Receptionist
Sugar Grove Academy
11.2018 - Current
Medical Receptionist
Elisa G. Sanchez, MD.
08.2005 - 11.2018
Medical Receptionist
Celestino Avila, MD.
05.2004 - 07.2005
Medical Office Specialist - Medical Office Specialist
San Antonio College of Medical Assistants
GED -
Edcouch-Elsa H.S.
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