DIANA TIRPAK
Grabill,IN
Summary
Experienced Executive Assistant with a successful history of efficiently managing administrative duties and enhancing operational efficiency in legal and trades industries. Skilled in implementing new systems, optimizing procedures, and fostering teamwork to boost productivity and morale. Committed to advancing organizational goals through strategic planning and effective communication. Possesses over 5 years of valuable experience in the restaurant/hospitality sector.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Executive Assistant
Innovative Skilled Trades
09.2022 - Current
- Oversees day-to-day administrative tasks, increasing productivity.
- Facilitated inter-departmental communication, fostering a collaborative work environment
- Introduced an innovative digital filing system, reducing paperwork by 50%
- Addressed office management issues, enhancing operational efficiency
- Contributed to executive decision-making, aligning with company's strategic goals
- Streamlined office protocols, boosting team efficiency.
- Enhanced team morale and productivity through effective support.
- Managed complex schedules with precision, ensuring seamless operations.
- Guided strategic initiatives, significantly advancing organizational goals.
- Helped foster new relationships with potential clients.
- Conducts all of hiring process and new hire screenings.
- Manages all new hire training and onboarding.
- Maintaining payroll, employee benefits, books, invoicing, steel orders, and purchase orders.
- Proficient in Quickbooks Online and OSHA Compliance.
Legal Administrator
Forrest Legal LLC
01.2017 - 09.2022
- Managed legal office operations with efficiency and diligence
- Implemented innovative administrative systems, improving workflow.
- Collaborated with legal teams to streamline case management
- Resolved complex administrative issues, enhancing office productivity
- Executive Support
- Legal Drafting
- Scheduling
- Pioneered administrative systems that significantly advanced case handling.
General Manager
Club 44
03.2017 - 07.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced operational efficiency and productivity by managing schedule, accounts and overall organization of office.
- Delivered business strategy and developed systems and procedures to improve operational quality and employee retention.
- Designed promotions and special events.
- Led company to successful start and growth by developing initial employee handbook and setting "house rules."
- Kept the Club in compliance with Excise laws in Indiana.
- Created, managed and executed promotions or special events and communicated company vision and objectives to motivate employee.
- Completed talent acquisition and management for potential employees.
Legal Assistant
Grady and Guido Law Office
10.2014 - 11.2016
- Managed legal documentation with precision
- Assisted attorneys in case preparation
- Maintained client confidentiality
- Collaborated with a team of legal professionals
- Innovatively streamlined office procedures
- Legal drafting
- Appointment and Court scheduling
Head Hostess
Chilis's Bar and Grill
10.1999 - 06.2001
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
- Backed up servers by checking on tables and retrieving items for guests.
- Maintained the schedule for the entire host/hostess staff.
Education
Diploma -
Denton High School
Denton, Texas05.2002
Skills
- Executive support
- Administrative support
- Strong problem solver
- Schedule & calendar planning
- Team development
- Quality control
- Performance evaluations
- Operations management
- Staff leadership
- Hiring standards
- Health inspections
- Bar management
- Employee retention
- Food safety management
- Kitchen operations management
- Training and onboarding
- Front of house management
- POS terminal operation
- Safe food handling
- Delegating assignments and tasks
- Employee performance evaluations
- Coaching and mentoring
- ServeSafe manager
- Quality assurance
- Health code compliance
- Back of house management
- Kitchen staff coordination
- Fire safety regulations
- Intuit quickbooks
- Liquor law compliance
Websites
Affiliations
- Indiana Bar Association
Certification
CPR - AED Certification
Basic Fire Training as well as Firefighter 1 & 2
EMT-B Training
Flashover Training
SafeServe
Quickbooks Online
Notary
CLIO and Dropbox proficient
OSHA Compliance
Languages
Spanish
Professional Working
American Sign Language
Professional Working
Timeline
Executive Assistant
Innovative Skilled Trades
09.2022 - Current
General Manager
Club 44
03.2017 - 07.2017
Legal Administrator
Forrest Legal LLC
01.2017 - 09.2022
Legal Assistant
Grady and Guido Law Office
10.2014 - 11.2016
Head Hostess
Chilis's Bar and Grill
10.1999 - 06.2001
Diploma -
Denton High School
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