Summary
Overview
Work History
Education
Skills
References
Timeline
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Diana Torres

Diana Torres

Ridgewood,NY

Summary

Personable and dedicated Customer Service Representative with extensive experience in cashier manager industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking key food supermarket offering 5 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.

Overview

9
9
years of professional experience

Work History

Cashier Manager

Key Food Supermarket
171 11 Linden Blvd, NY
11.2019 - 01.2024
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.

Cashier Assistant Manager

sedexo
Long Island, NY
02.2015 - 07.2019
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Conducted quality assurance checks to ensure that all products were properly priced and labeled before being placed on shelves.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Some College (No Degree) - Criminal Justice

ASA Collage 1293 Broadway Ny
Manhattan, NY

Some College (No Degree) - Restaurant Management

Aprende Institute
Online Class

Event Planner -

Aprende Institute
Online Class

Skills

  • Attention to Detail
  • Issue Resolution
  • Retail Operations
  • Operations Leadership
  • Staff Training
  • Store Opening and Closing
  • Customer Service
  • Recruiting and Hiring
  • Employee Performance Evaluation
  • Safety Procedures
  • Customer Complaint Resolution
  • Consultative Sales
  • Team Leadership

References

References available upon request.

Timeline

Cashier Manager

Key Food Supermarket
11.2019 - 01.2024

Cashier Assistant Manager

sedexo
02.2015 - 07.2019

Some College (No Degree) - Criminal Justice

ASA Collage 1293 Broadway Ny

Some College (No Degree) - Restaurant Management

Aprende Institute

Event Planner -

Aprende Institute
Diana Torres