Diana Torres
Moreno Valley,California
Summary
Motivated bilingual Client Service Representative with proven administrative, problem-solving and customer relations skills. Eager to provide attentive, highly professional assistance to clients and colleges, while also expanding my skills and knowledge.
Overview
5
5
years of professional experience
Work History
Teller
Wells Fargo
08.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Client Service Representative
Platinum Collision
05.2021 - 02.2022
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Scheduled and confirmed appointments based on customer availability.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Explain and educate customers on repair process on a high level, including insurance claim information and processes.
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
- Assist with reconciling invoices to payables report daily and monthly
- Perform other administrative tasks and duties as required to successfully meet the needs of the business
- Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
- Follow up on all DRP assignments present and past to maintain sales for the center
- Maintain DRP logbooks and Enterprise ARMS daily
Client Service Coordinator
Aveanna Heathcare
12.2019 - 05.2021
- Responsible for recruiting, hiring, and staffing new employees
- Responsible for making sure all employees are within company compliance: assuring all license are updated, trainings are complete, and all needed employee documents are up to par
- Responsible for inputting, correcting and updating employee schedules
- Supervision and management of 70 patient cases and overseeing over 100 nurses.
- Responsible for submitting and auditing payroll transitions including adjustments and special entries.
- Adhere to payroll/billing cut offs and deadlines
- Responsible for obtaining insurance verifications/denials, authorizations for services, and verification of eligibility for clients
- Responsible for maintaining and updating employee and client service accounts
- Follow up with regional centers, families, and care providers as needed
Medical Support Specialist
Concentra Urgent Care
04.2019 - 12.2019
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Assisted back office patient processes to reduce office wait times.
- Handled general office duties to support administrative staff during peak hours.
Education
Medical Assistant - Medical Assisting
US Colleges
Riverside, CA05.2017
High School Diploma -
Valley View High School
Moreno Valley, CA06.2014
Skills
- Bilingual
- Effective problem-solving & conflict resolution skills
- Quick-thinking & astute decision making
- Ability to keep calm & professional in stressful situations
- Excellent interpersonal skills
- Self driven, motivated & results oriented
- Strong analytical and judgment skills
- Intermediate computer skills using Microsoft Windows, Word, and Excel
- Excellent telephone adequate
- Payroll experience
- HR experience
- Staffing experience
- Administrative and Office Support
Timeline
Teller
Wells Fargo
08.2023 - Current
Client Service Representative
Platinum Collision
05.2021 - 02.2022
Client Service Coordinator
Aveanna Heathcare
12.2019 - 05.2021
Medical Support Specialist
Concentra Urgent Care
04.2019 - 12.2019
Medical Assistant - Medical Assisting
US Colleges
High School Diploma -
Valley View High School