Diana Toth

Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Managed approximately 50 incoming calls, emails, and faxes per day from patients, and medical staff.

• Provide a fast friendly service by actively seeking out customers to assess their needs and provide assistance with their home projects or contracting jobs from start to finish.
• Managed approximately 100 incoming calls from customers during a shift.
• Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
• Streamlined call response times for improved efficiency and better customer experience.
• Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Provided and support educational, and Non-profit call center operations
• Provide full-service strategic advisory services, and consulting agency focused on concierge-like approach with the capability to provide dynamic multimedia communication support for its clients
• Helped colleges, and universities exceed their fundraising goals
• Facilitate everything from prospective students, qualification surveys to prospective student events and open house attendance to application, and financial aid completion to admitted students' yield efforts and programs.
• Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

• Assist Merchandise Team Manager in the movement of fixtures and merchandise for a new product, season changes, and clearance sets
• Assist in the markdown process, and assist in the inventory process
• Process merchandise to floor-ready standards and assist the Merchandise Team Lead with the placement of merchandise on the selling floor
• Flex between areas of the store and fulfillment functions, as directed by the Supervisor and/or Lead
• Attend to customer service needs in a friendly and helpful manner when approached
• Supported event planning efforts with timely setup, teardown, and promotional materials distribution for successful outcomes.
• Adhered to company policies regarding pricing, signage placement, and markdowns for consistent presentation standards across the store.
• Stocked designated items on shelves, end caps and displays.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Updated pricing by changing labels and signage for short-term promotions and final clearances.
• Updated merchandise pricing to match new values and special promotional rates.
• Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.

• Managed over 100 incoming calls per day from customers.
• Maintained excellent customer relations.
• Prompt resolution of customer problems/complaints.
• Handled customer repair needs,
• Setting priorities schedules - service calls.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Participated in training programs to enhance product knowledge and customer service skills.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Identified and resolved discrepancies and errors in customer accounts.
• Educated customers about billing, payment processing and support policies and procedures.

• Provided professional services for customers who had residential or commercial trash services
• Various services were available for both residential and commercial trash service needs, including Roll-off Container Rentals, Dumpster Leases, and Scheduled Residential Pickups.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Ensured timely completion of projects by coordinating resources across multiple teams effectively.
• Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Managed approximately 100 incoming calls per day from customers.

• Welcomed customers while entering the store
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels..
• Assisted customers with returns, refunds and resolving transaction issues.
• Improved efficiency, organized checkout area for optimal workflow.
• Enhanced shopping experience, provided product information and location assistance.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Processed refunds and exchanges in accordance with company policy.

• Registered patients, update patient demographics, scheduled appointments for new and established patients, greet patients, processed referrals via SMS, faxed patient information to specialists, filed charts, copied charts for transferred requests, and filed life insurance claims.
• Managed high call volume, prioritizing cases and providing prompt assistance to patients.
• Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
• Handled escalated patient complaints professionally, working towards satisfactory resolutions for all parties involved.
• Answered phone calls promptly and professionally, directing callers to appropriate personnel.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele..
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Maintained visitor log for entering and leaving facility for security purposes.
• Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
• Reduced waiting times for visitors by implementing more efficient check-in process.