Hi, I’m
Diana Toussaint-Porteous
Brooklyn,NY
Summary
Summary Over ten years of administrative experience in corporate and healthcare settings. Holds a Medical Assistant degree and certification in Health and Wellness Coaching. Demonstrated expertise in developing and implementing tailored action plans. Proficient in managing multiple projects with high accuracy and efficiency.
Overview
13
years of professional experience
Work History
Brookdale Hospital / OBH Brooklyn, NY
Community Health Worker / Patient Care Manager
03.2026 - Current
Job overview
- Provided support to clients in navigating healthcare services and resources.
- Conducted outreach activities to promote wellness programs within the community.
- Documented client interactions and progress in health records systems.
- Educated patients on treatment options and health management strategies.
- Monitored patient progress and adjusted care plans as necessary.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
- Managed patient scheduling for pre-transplant evaluations and follow-up appointments, enhancing operational efficiency.
- Managed complex transplant cases, ensuring timely and accurate completion of all required documentation.
BMS Urgent Care Brooklyn, NY
Community Service Navigator / Assistant Manager
09.2023 - 11.2025
Job overview
- Coordinated patient flow to enhance efficiency in urgent care operations.
- Assisted in managing scheduling and appointment systems for optimal patient access.
- Educated patients on services and procedures to improve overall experience.
- Managed social media campaigns to increase community awareness and participation.
- Secured grant funding by researching opportunities, preparing proposals, and submitting applications in a timely manner.
- Assisted with development of outreach strategies and marketing tools to reach priority audiences.
- Trained new employees on company policies, procedures, and best practices.
- Analyzed inventory levels and collaborated with suppliers to maintain stock availability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed strategic marketing and promotional materials and outreach campaigns to promote events and elevate the organizations pubic profile.
- Supported project management efforts by tracking deadlines and deliverables.
- Developed training materials for onboarding new employees effectively.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
Bedford Stuyvesant Family Health CenterBrooklyn, NY
Hep C Navigator / Case Manager/ Health Coach
01.2020 - 01.2022
Job overview
- Assisted 25-35 clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted patient on Hep C treatment providing support, including assessments of side effects and problems coordinate with providers to address any other concerns.
- Managed caseload of 20 infectious disease support services and fostered communication among social workers, therapists, hospital staff and patients.
- Coordinated charitable resources for patient.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Facilitated workshops to educate the community about available resources.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Attended networking events as a representative of the organization.
- Organized and managed community events to promote awareness of organization's services.
- Drafted grant proposals seeking funding for various projects related to outreach efforts.
Mount SinaiNew York, NY
Clinical Research / Patient Coordinator
11.2017 - 12.2018
Job overview
- Chart review 1000+ patients per month in Epic, works
- Staying ahead of deadlines, to identify patients who screened positive for HCV and enrolled patients to liver care
- Conduct outreach to 100+ newly screened and previously screened HCV-positive patients per month and provide referrals to liver clinics
- Educate patients before and after screening about HCV, risk reduction, relevant services, and treatment.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options
- Communicated with insurance companies to verify coverage and obtain authorizations.
ENT & Allergy Associates Brooklyn, NY
Office Manager/Medical Records/Surgical Scheduler
02.2013 - 10.2017
Job overview
- Utilized scheduling system to check patients in and out of clinic, in addition to scheduling, rescheduling and confirming patient appointments
- Verified and sent out medical record requests to over 20 patients weekly.
- Scheduled over 15 surgeries monthly. Also informed patients of pre-op policies as relate to each procedure
- Reviewed surgical and clinical forms for completeness and accuracy for all surgery.
- Assisted multidisciplinary departments in coordinating surgical interventions as directed by physician; arranged for all necessary equipment and additional tech personnel to be present at time of surgical procedure.
- Coordinated with facilities to set up surgeries for Oncologist.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
ASA CollegeBrooklyn, NY
Associate of Science from Medical Assistant
07-2014
University Overview
- Completed coursework in clinical procedures, patient care, and healthcare administration
- Performed hands-on training in vital signs, injections, specimen collection, and lab testing
- Developed proficiency in scheduling, insurance processing, and medical documentation
- Completed clinical externship in a healthcare setting, assisting providers and supporting patient care
Skills
- Organized and detail oriented
- Schedule management
- Health education
- HIPAA guidelines
- Multitasking Abilities
- Organization and Time Management
- Patient Health Education
- Clerical Support
- Office management
- EHR
- Athena Health
- Eclinical works
Languages
Haitian Creole
Professional Working
Timeline
Community Health Worker / Patient Care Manager
Brookdale Hospital / OBH
03.2026 - Current
Community Service Navigator / Assistant Manager
BMS Urgent Care
09.2023 - 11.2025
Hep C Navigator / Case Manager/ Health Coach
Bedford Stuyvesant Family Health Center
01.2020 - 01.2022
Clinical Research / Patient Coordinator
Mount Sinai
11.2017 - 12.2018
Office Manager/Medical Records/Surgical Scheduler
ENT & Allergy Associates
02.2013 - 10.2017
ASA College
Associate of Science from Medical Assistant