Diana Trejo
Katy,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
WIC Clerk
City of Houston Department of Health & Human Services
05.2023 - 07.2024
- Developed strong relationships with local vendors and partners, ensuring seamless collaboration for client assistance delivery.
- Handled high volumes of incoming calls while managing multiple tasks effectively, contributing to an organized work environment.
- Educated participants on the importance of proper nutrition and supported them in making healthier lifestyle choices.
- Organized food vouchers distribution process efficiently ensuring timely access for eligible families.
- Enhanced client satisfaction by providing efficient and accurate WIC services.
- Provided excellent customer service to a diverse population, fostering trust and rapport with clients.
Truck dispatcher
Goya Foods
11.2021 - 05.2023
- Make sure database as well as warehouse work is completed
- Print and put together database paperwork for truck drivers
- Restock office materials
- Have excellent communication with team members when getting all paperwork together to prevent mistakes & have everything run smoothly
- Executed record filing system to improve document organization and management
- Handled client correspondence and tracked records to foster office efficiency
- Handled customer escalations from drivers to solve issues and restore customer satisfaction
- Schedule and track movements of owned and rented equipments
- Tracked purchase orders and approved vendor invoices for outside services
- And maintain comprehensive records
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
- Received new orders, prepared documentation and assigned personnel
- Monitored flow of paperwork and directed information to appropriate departments
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Shift Leader/Manager
Walgreens
11.2020 - 11.2021
- Trained new employees, delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Enforced company policies and regulations with employees
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Regulated pricing, inventory count and supply during shift hours
- Helped all departments from front end to the pharmacy and made sure all departments were restocked so the store could run smoothly
- Rotated merchandise and displays to feature new products and promotions
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Operated cash registers from the front end of the store to pharmacy cash, check and credit card transactions with excellent accuracy level
- Closed all registers at the end of my shift and entered all the information into data base
- Received truck invoices & made sure the invoices were correct, as well to make sure we received the correct amount of product.
Hostess/Cashier/Server
Happy Zone
05.2019 - 03.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Used POS system to enter orders, process payments and issue receipts
- Worked flexible schedule and extra shifts to meet business needs
- Maintained secure cash drawers & reconciled cash drawer at start and end of each shift, accounting for errors and promptly resolving discrepancies in daily totals
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Displayed enthusiasm and promoted excellent service to customers to successfully increasing referrals and walk-in business
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and waiting time
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Restocked and organized merchandise in front lanes.
Receptionist/Administrative Assistant
Cy-Fair Driving School
08.2017 - 03.2020
- My title was a receptionist but I managed a location by myself & I would also do data entry
- Reconciled cash drawers at start and end of each shift, accounting for errors and resolving discrepancies
- Answered multi-line phone system, routing calls, delivered messages to staff and greet customers
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Created PowerPoint presentations for business development purposes
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Customer Service Representative
CyFair Driving School
08.2017 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Delivered prompt service to prioritize customer needs
- Answered constant flow or customer calls with minimal wait times to avoid on-hold calls
- Offered advice and assistance to customers, paying attention to special needs or wants & responded to customer requests for products, services and company information
- Recommended offers, packages to customers, thoroughly explaining details to better understand customer needs and recommend appropriate solutions
- Assisted customers with setting up appointments, special order requests, and arranging pick up & drop off assistance
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded proactively and positively to rapid change, also exhibited high energy and professionalism when dealing with clients and staff.
Education
High School -
Kipp Houston High School
Houston, TX06.2018
Skills
- Administrative Experience
- Front Desk
- Microsoft Office
- Microsoft Word
- Excel
- Restaurant Experience
- POS
- Time Management
- Host/Hostess
- Clerical Experience
- Phone Etiquette
- Microsoft Powerpoint
- Customer Service
- Office Administration
- Microsoft Outlook
- Store management
- Data collection
- Guest Services
- Databases
- Cash Handling
- Cashiering
- Quality Assurance
- Merchandising
- Strong Communication Skills
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
WIC Clerk
City of Houston Department of Health & Human Services
05.2023 - 07.2024
Truck dispatcher
Goya Foods
11.2021 - 05.2023
Shift Leader/Manager
Walgreens
11.2020 - 11.2021
Hostess/Cashier/Server
Happy Zone
05.2019 - 03.2020
Receptionist/Administrative Assistant
Cy-Fair Driving School
08.2017 - 03.2020
Customer Service Representative
CyFair Driving School
08.2017 - 03.2020
High School -
Kipp Houston High School
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