Diana Trojanowicz

• Greeted clients and visitors and provided excellent customer service
• Answered incoming calls and directed them to appropriate person or department
• Manage reception area, ensuring it was neat and organized
• Process payroll on weekly basis using ABS
• Maintained employee records and assisted with HR tasks as needed
• Managed office supplies and ordered new supplies when necessary
• Assisted with other administrative tests as assigned
• Process payments daily
• Processing and sending out invoices on weekly basis.

Receptionist/Administrative Assistant/Accounts Payable/Business Office Back Up
Manor Care/ProMedica – Elk Grove Village, IL
January 2017 – January 2023
Receptionist/Administrative Assistant
• Responsible for opening front lobby.
• Answer telephone and take messages.
• Keep reception area clean and well maintained.
• Send and receive faxes.
• Manage conference schedule.
• Receive and distribute mail.
• General filing.
• Take customer complaints or issues and pass them on to appropriate department.
• Create and distribute company memos through email. Letters, or telephone calls.
• Schedules and maintains calendar of company executives.
• Excellent interpersonal skills
• Good customer service skills
• Good communication skills -Ability communicate effectively, both orally and in writing with co-workers and clients
• Good organizational skills
• Ability to type 30-40 Words Per Minute
• Knowledge of principles and practices of organization, planning, records management, and general administration.
• Ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers, and facsimile machines.
• Ability to multi-task as Receptionists are often required to manage many different tasks at one time including taking messages, scheduling appointments, and maintaining employee files.
• Be team-player and be able to work on their own initiative in dynamic and challenging environment.
• Maintain Integrity and confidentiality.
• Order Supplies for departments in DSSI
• Assist all departments with projects given.
Assistant to Human Resources
• Prepare hiring packets help with process for hiring.
• Help prepare birthday and anniversary cards.
• Help with organizing employee functions (order food, decorate for events).
• Administrative support with tasks assigned to.
Business Office/Accounting
• Back up to business office.
• Paying patient insurance premiums.
• Managing patient accounts in RFSM (Resident Funds Management).
• Scanning documents and uploading to PCC (Point Click Care).
• Taking payments for residents for stay, beauty barber.
Accounts Payable
• Processed incoming invoices.
• Scanned invoices into Basware.
• Processed receipts from company P-Card in Databasics.
• Process new vendors in E-Vendor system.