Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Tuggle

Detroit,MI

Summary

Proactive Administrative Medical Receptionist with extensive experience in patient care, office administration, and billing. Skilled in patient scheduling, insurance verification, and maintaining confidentiality under HIPAA regulations. Known for enhancing patient satisfaction and streamlining front desk operations, bringing strong organizational skills and a compassionate approach to patient interactions. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using [Software] appointment scheduling system to manage over [Number] patients weekly. Organized and accurate in managing patient flow. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

23
23
years of professional experience

Work History

Adminstrative Medical Receptionist

Professional Medical Center
09.2010 - 10.2010
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Supported positive patient experience by offering assistance with filling out health forms.
  • Enhanced team collaboration by organizing regular staff meetings to address office needs.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Streamlined billing processes, ensuring accurate and timely invoicing.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Enhanced patient experience by maintaining clean, organized reception area.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Reduced administrative errors by consistently verifying insurance information.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received and routed laboratory results to correct clinical staff members.

Medical Office Professional Extern

Professional Medical Center
09.2010 - 10.2010
  • Ensured compliance with HIPAA regulations by maintaining strict confidentiality of all patient information.
  • Reduced errors on coding claims by consistently verifying diagnostic codes against available medical records before submission.
  • Maintained accurate inventory of office supplies, ordering new materials as needed to prevent disruptions in daily operations.
  • Handled patient billing inquiries and resolved issues promptly, maintaining positive relationships with patients and insurance companies.

HomeHealth Aide

Help At Home Health Care
03.2009 - 05.2010
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Patient Care Nursing Assistant

Children Hospital of Michigan
12.1987 - 03.2008
  • Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
  • Assisted patients with activities of daily living, promoting independence and comfort during their stay.
  • Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
  • Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
  • Transported patients between rooms and appointments or testing locations.

Education

Diploma - Medical Office Specialist

Kaplan Career Institute
Detroit, MI
11.2010

Certificate of Completion - Medical Assistant

MaryGrove College
Detroit, MI
05.1986

High School Diploma -

Western International High School
Detroit MI
06.1973

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Patient Scheduling
  • Office Administration
  • Patient Registration
  • Insurance Verification
  • Appointment management
  • Payment Collection
  • Reminder calls

Timeline

Adminstrative Medical Receptionist

Professional Medical Center
09.2010 - 10.2010

Medical Office Professional Extern

Professional Medical Center
09.2010 - 10.2010

HomeHealth Aide

Help At Home Health Care
03.2009 - 05.2010

Patient Care Nursing Assistant

Children Hospital of Michigan
12.1987 - 03.2008

Diploma - Medical Office Specialist

Kaplan Career Institute

Certificate of Completion - Medical Assistant

MaryGrove College

High School Diploma -

Western International High School
Diana Tuggle