Diana Umbarger
Georgetown,TX
Summary
Proven track record of enhancing customer satisfaction and streamlining inventory management at Home Depot. Leveraged strong organizational skills and adaptability to improve store appearance and efficiency. Excelled in training team members, achieving a notable increase in productivity. Demonstrated reliability and excellent communication, fostering repeat business as a Painting Contractor. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Merchandiser
Home Depot
04.2022 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Head Cashier
Home Depot
03.2021 - 04.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Assisted in inventory management, ensuring product availability and accurate pricing for customers.
- Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
- Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
Painting Contractor
Construction
04.2018 - 01.2021
- Developed lasting relationships with clients through exceptional communication and responsiveness, leading to repeat business opportunities.
- Enhanced client satisfaction by delivering high-quality painting services on time and within budget.
- Maintained a safe work environment with proper handling of tools, equipment, and materials, resulting in zero workplace accidents.
- Managed project timelines effectively to ensure timely completion without compromising quality or safety standards.
Education
East View High School
Georgetown, TX2017
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock Rotation
- Pricing and shelf labeling
- Time Management
- Multitasking
- Customer Service
- Adaptability and Flexibility
- Organizational Skills
- Clear Communication
- Teamwork and Collaboration
- Reliability
Timeline
Merchandiser
Home Depot
04.2022 - Current
Head Cashier
Home Depot
03.2021 - 04.2022
Painting Contractor
Construction
04.2018 - 01.2021
East View High School
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