Diana J Urrea

• Performed troubleshooting and incident resolution.
• Administered medications according to doctor's prescription.
• Provided support in dining room tasks and feeding older patients.
• Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming

• Collaborated with other dining room and bar staff to facilitate efficient service
• Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
• Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables

Provided quality customer service and attention.

• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Developed and managed relationships with customers to increase customer loyalty.
• Developed unique sales approach and identified client needs to expand sales.