Diana Valdez
Pico Rivera,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Sales/Service Business Development Representative
Penske Jaguar, Land Rover & Volvo Of Puente Hills
La Puente, CA
02.2024 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Utilized CRM tools effectively to track customer interactions and maintain accurate records.
- Contributed positively to a team-based work environment focused on achieving collective objectives.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
Business Development Center Service Representative
HGreg Nissan Puente Hills
La Puente, CA
04.2022 - 06.2023
- Achieved high level of customer service by assisting customers and assessing needs.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Overcame objections using friendly, persuasive strategies.
- Respond to leads in a timely fashion
- Conducted 125 outbound phone calls daily to reach potential clients and market Nissan products and services.
- Directed telephone calls to appropriate parties.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Education
Bachelor Of Business Administration And Management - Finance
California State University - Long Beach
Long Beach, CA12.2025
Associates Degree - Business Administration And Management
East Los Angeles College
Monterey Park, CA06.2021
Skills
- Microsoft Office (Excel, Power Point, Word)
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Multitasking and Organization
- Interpersonal and Social Skills
- Attention to Detail
- Complex Problem-Solving
- Analytical mindset
- Tech-Savvy
- Business Development & Retention
- Data mining
- Multi-Line Telephone Systems
- Office Equipment Operation
- Security Awareness
- PC Proficiency
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Sales/Service Business Development Representative
Penske Jaguar, Land Rover & Volvo Of Puente Hills
02.2024 - Current
Business Development Center Service Representative
HGreg Nissan Puente Hills
04.2022 - 06.2023
Bachelor Of Business Administration And Management - Finance
California State University - Long Beach
Associates Degree - Business Administration And Management
East Los Angeles College