Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DIANA VALENCIA

Mesa,AZ

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Dynamic administrative professional and leader with 7+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled and liaison with superior communication, computer, support and organizational skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience

Work History

Customer Service

Mesa Municipal Court
08.2019 - Current
  • Department
  • Public contact
  • Enter Civil, Criminal, and Parking citations in CMS
  • Scanning Civil, Criminal, and Parking citations
  • Quality checking Civil, Criminal and Court Summons
  • Training new employees on their job duties
  • Attending meetings to improve processing center duties
  • Data entry daily
  • Orders of Protection
  • Records Maintenance Center
  • Answering phones to speak to defendants and plaintiffs
  • Email out information to defendant and plaintiffs
  • Mail out summonses to defendants
  • Mail out hearing notices to defendants and plaintiffs
  • Counter duties
  • Handling Mail
  • Taking payments over the phone and in-person
  • Knowledge of programs that the court uses daily

Assistant Manager

Weidner Apartment Homes
01.2014 - 07.2019
  • Customer service
  • Public Contact
  • Collect rent from current residents
  • Sent 5-day legal notices for non-rent payment
  • Create final charges for recent move-outs
  • Collect Bad Debt from past residents
  • Sent past residents to collections if needed
  • Post money in Yardi and take money to the bank
  • Schedule prospects for tours and leasing apartments
  • Assist Manager with bills
  • Resolve resident issues
  • Help prospects fill out their applications if needed
  • Help current residents submit payments online
  • Some knowledge in maintenance
  • Providing an outstanding customer service experience
  • Training new hires.

Assistant Manager

Chamberlain and Associates
10.2011 - 10.2013
  • Customer Service
  • Public contact
  • Schedule tours and lease apartments
  • Answer phones and reply to prospects and current residents
  • Collect rent from current residents
  • Sent 5-day notices to current residents if rent has not been paid on time
  • Post money in the system
  • Create a final move out charges
  • Collect Bad Debt from past residents
  • Sent past residents to collections if needed
  • Resolve resident issues
  • Help manager with budget
  • Schedule vendors for housekeeping and maintenance and painting
  • Walk the property to pick up trash for the first hour before opening an office
  • Help with some maintenance issues
  • Scheduling the leasing team schedule
  • Resolving issues with employees
  • Scheduling gate to be repaired when needed
  • Sending a daily report to the owner
  • Auditing move-in and move-out files

Leasing Consultant

P. B. Bell
05.2010 - 10.2011
  • Answer phones and greet everyone that walks through the door
  • Schedule tours and rent apartments
  • Help Assistant Manager with her duties
  • Posting money in system
  • Resolving resident issues
  • Auditing move in files
  • Training new hires
  • Help with minor maintenance issues.

Education

Diploma -

Westwood High School
Mesa, AZ
05.2006

Associate of Science -

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
12.2021

Pima Community College
Tucson, AZ
12.2020

Navajo Technical University
Crownpoint, NM
12.2013

Bachelor’s - Public administration

University of Phoenix
Tempe, AZ
04.2023

Skills

  • De-escalation Techniques
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms

Languages

Spanish
Native or Bilingual

Timeline

Customer Service

Mesa Municipal Court
08.2019 - Current

Assistant Manager

Weidner Apartment Homes
01.2014 - 07.2019

Assistant Manager

Chamberlain and Associates
10.2011 - 10.2013

Leasing Consultant

P. B. Bell
05.2010 - 10.2011

Diploma -

Westwood High School

Associate of Science -

Maricopa Community Colleges - Mesa Community College

Pima Community College

Navajo Technical University

Bachelor’s - Public administration

University of Phoenix