Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Valencia

Charlottesville,VA

Summary

Experienced Billing Specialist with nearly 20 years of combined expertise in billing and customer service within the construction industry. Proven ability to manage accurate invoicing while providing exceptional support to clients.

Overview

21
21
years of professional experience

Work History

Billing Specialist

Chaney Enterprises (Allied Concrete Co.)
11.2005 - Current
  • Process and issue accurate invoices daily to customers
  • Review billing data for errors, and discrepancies, make necessary adjustments; send preliminary reports to sales team for review and incorporate any adjustments before invoicing.
  • Work closely with outside sales, dispatch and customer service teams to resolve pricing discrepancies and billing issues
  • Work closely with the collections team to recover overdue invoices from clients
  • Assist customers with payments, account balance inquiries, and transaction history
  • Provide support to customers by addressing their questions and concerns, and work to resolve any disputes through email, phone or in-person communication
  • Create credit memos and regenerate invoices as needed to resolve discrepancies and maintain accurate billing transactions
  • Reconcile daily cash transactions for ready-mix & retail sales
  • Update customer account information in billing systems
  • Reconcile cash drawers at retail locations and prepare bank deposits

Bank Teller

BB&T
09.2004 - 11.2005
  • Processed customer deposits, withdrawals, transfer and loan payments
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Balanced cash drawers accurately at the end of each shift
  • Counted and packaged currency and coins.
  • Provided customer records, account statements and copies of checks
  • Verified customer identification
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

Piedmont Virginia Community College

Southside Community College

High School Diploma -

Nottoway High School
Nottoway, VA
06-2003

Skills

  • Customer service
  • Invoice processing
  • Attention to detail
  • Organizational skills
  • Time management skills

Languages

Spanish
Native or Bilingual

Timeline

Billing Specialist

Chaney Enterprises (Allied Concrete Co.)
11.2005 - Current

Bank Teller

BB&T
09.2004 - 11.2005

Piedmont Virginia Community College

Southside Community College

High School Diploma -

Nottoway High School

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Diana Valencia