Diana Valencia
Mesa
Summary
Dynamic professional with extensive experience as Court Specialist at Mesa Municipal Court, specializing in case management and conflict resolution. Demonstrated success in training staff and improving customer service while ensuring compliance with court procedures. Committed to accuracy and efficiency, consistently resolving complex inquiries with professionalism and tact.
Overview
14
14
years of professional experience
Work History
Court Specialist /Civil Traffic Hearing Officer
City of Mesa/Mesa Municipal Court
Mesa
08.2019 - Current
- Contact the public daily in person or over the phone.
- Familiar with the principles, practices, techniques, rules, regulations, and laws of the Mesa Municipal Court.
- Familiar with helping defendants and plaintiffs daily.
- Comfortable with being reassigned to different functional areas of the Court.
- Experience using an automated information system and record repository and word processing and spreadsheet programs.
- Highly skilled in clerical and paraprofessional tasks, including administrative, judicial support, and public contact duties in one of the operational divisions within the Municipal Court.
- High degree of thoroughness and accuracy in performing administrative details within established time constraints while complying with strict Court policies and procedures.
- Full scope of the procedures and processes within their assigned work area to interact effectively with judges, the public, City Prosecutor's Office, law enforcement, attorneys, governmental agencies, staff within the Mesa Municipal Court, and other City employees.
- Considerable judgment, tact, patience, and professionalism when providing information and clarification concerning court rules, Arizona revised statutes, City ordinances, and general court and criminal justice processes.
- Resolves complex and sensitive customer inquiries or issues, including dealing with stressful situations fairly, tactfully, and professionally.
- Exercise professional discretion while performing day-to-day activities independently, within established guidelines and procedures, with minimal supervision.
- Devoted to excellence, possess the initiative to prioritize assignments, and work cohesively with coworkers to ensure completion of work.
- Enter Civil, Criminal, and Parking citations in CMS.
- Training new employees in their job duties.
Assistant Manager
Weidner Apartment Homes
01.2014 - 07.2019
- Payment processing daily.
- Customer service daily.
- Public Contact daily.
- Collect rent from current residents.
- Sent 5-day legal notices for non-rent payment.
- Create final charges for move-outs.
- Collect Bad Debt from past residents.
- Sent past residents to collections if needed for nonpayment.
- Post money in the system and take money to the bank daily.
- Schedule prospects for tours and leasing apartments.
- Assist Manager with bills.
- Resolve resident issues.
- Help prospects fill out their applications if needed.
- Help current residents submit payments online.
- Some knowledge of maintenance.
- Training new hires and current employees.
- Manage schedule for employees.
- Help assist the manager with payroll.
- Managed budget daily.
- Create a budget for the following year.
- Schedule vendors for housekeeping and maintenance, and painting.
- Resolving issues with employees.
Manager
Chamberlain and Associates
10.2011 - 10.2013
- Customer service daily.
- Payment Process daily.
- Public contact daily.
- Scheduling maintenance for 2 to 5 people.
- Answer phones and reply to prospects and current residents.
- Collect rent from residents.
- Sent 5-day notices to current residents if rent is not paid on time.
- Post money in the system.
- Create final move-out charges.
- Collect Bad Debt from past residents.
- Sent past residents to collections if needed.
- Resolve resident issues.
- Help with budgeting and having to use spreadsheets.
- Schedule vendors for housekeeping and maintenance and painting.
- Help with some maintenance issues.
- Scheduling the leasing team of 2 to 5 people.
- Resolving issues with employees.
- Sending a daily report to owner on an excel spreadsheet.
- Auditing move in and move out files.
Education
master’s - business administration
University of Phoenix
Phoenix, AZ05.2024
bachelor’s - public administration
University Of Phoenix
Phoenix, AZ05.2023
High School Diploma -
Westwood High School
Mesa, AZ05.2006
Skills
- Court procedures
- Legal terminology
- Case management
- Data entry
- Customer service
- Conflict resolution
- Attention to detail
- Employee training
Languages
Spanish
Native/ Bilingual
Timeline
Court Specialist /Civil Traffic Hearing Officer
City of Mesa/Mesa Municipal Court
08.2019 - Current
Assistant Manager
Weidner Apartment Homes
01.2014 - 07.2019
Manager
Chamberlain and Associates
10.2011 - 10.2013
master’s - business administration
University of Phoenix
bachelor’s - public administration
University Of Phoenix
High School Diploma -
Westwood High School
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