Diana Vallejo
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
Southeastern Freight Lines
Houston, TX
04.2012 - 04.2024
- Ensure that all internal and external company customers receive a prompt, precise, and professional response to their customer service inquiries.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Performed data entry of customer orders into the company's order management system.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Updated records of driver locations, delays, and cancellations.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Customer Service Manager / Assistant Dispatcher
Two men in a Truck
Houston, TX
08.2009 - 04.2012
- Communicated with customers to ensure accurate and timely delivery of goods.
- Assigned drivers to routes based on customer needs, driver availability, and load capacity.
- Maintained records of daily deliveries and pick-ups including route numbers, destinations, and cargo type.
- Worked closely with drivers to resolve any issues that arise during their shift.
- Generated reports for management regarding the status of deliveries and pick-ups.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Scheduled regular meetings with drivers in order to discuss performance standards and expectations.
- Provided support and assistance to drivers throughout their shifts via radio communication.
- Processed paperwork related to driver hours, payroll, and benefits.
Customer Service /Dispatch Assistant
A-1 Freeman North American Van Lines
Houston, TX
05.2006 - 08.2009
- Responded to incoming customer inquiries regarding order status and delivery dates.
- Organized documents for the dispatch team, including manifests, invoices, and delivery notes.
- Maintained accurate records of dispatched items and associated information.
- Ensured compliance with company policies and procedures related to dispatching activities.
- Generated regular reports summarizing dispatch activity including number of orders processed per day, week, month.
- Investigated customer complaints related to delays in deliveries or discrepancies in orders received.
- Scheduled loads according to priority and available equipment.
- Matched bills of lading and reconciled quantities to verify items shipped.
Education
High School Diploma -
James Pace High School
Brownsville, TX Liberal Arts and General Studies
North Harris County College
Houston, TXSkills
- Customer Order/Account Management
- Account Management
- Customer Relationship Management
- Driver communication
- Schedule Management
- Route Navigation
- Complaint resolution
- Office Administration
References
References available upon request.
Timeline
Customer Service Specialist
Southeastern Freight Lines
04.2012 - 04.2024
Customer Service Manager / Assistant Dispatcher
Two men in a Truck
08.2009 - 04.2012
Customer Service /Dispatch Assistant
A-1 Freeman North American Van Lines
05.2006 - 08.2009
High School Diploma -
James Pace High School
Liberal Arts and General Studies
North Harris County College
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