Diana Vallejo
Charlotte,NC
Summary
Diligent Practice Manager of Operations with background in managing operations. Proven success in streamlining workflows and enhancing team efficiency. Demonstrated leadership and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental
04.2023 - Current
- Streamlined human resources functions such as recruitment, onboarding, benefits administration, performance evaluations, conflict resolution among others.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Collaborated with clinicians to develop targeted marketing strategies that attracted new patients while retaining existing ones.
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Implemented electronic health record systems, ensuring accurate patient data tracking and reduced errors.
- Increased patient satisfaction by improving appointment scheduling and wait times.
- Coordinated staff training and development programs for improved workforce productivity.
- Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Processed all payroll and did annual reviews as well as interviewing and hiring new staff.
Office Manager
Friendly Dental Creekside
08.2021 - 03.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Secretary
Jc Consultants
08.2016 - 04.2020
- Received and screened telephone calls, visitors, and incoming correspondence.
- Composed and proofread correspondence, reports, and other confidential documents.
- Monitored and adjusted complex schedules and scheduled appointments for the owners.
- Completed Medicaid projects, including researching and verifying information.
- Assisted visitors and callers by answering questions or providing policy and procedure information.
- Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
- Returned pulled files to proper locations to maintain easy staff access.
- Documented payments and expenses to keep financial records current.
- Supported the doctors by handling day-to-day needs and special projects with good multitasking and research skills.
Server
Zapatas
05.2012 - 10.2018
- Upheld high sanitation and safety standards while delivering and serving food.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Cleaned and reset tables quickly between each customer group.
- Assisted guests with making menu choices.
- Picked up trash and removed spills promptly to keep dining area fresh and inviting.
- Kept hostess team informed of table progression and availability.
- Entered orders, delivered food and beverages, and processed payments.
- Handled as many as 15 tables at once with high service quality.
- Trained new servers in restaurant procedures and customer service standards.
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Restocked stations regularly to help team stay efficient and meet customers' needs.
- Fostered fun atmosphere and family-style work environment.
- Used POS system to accurately input orders and process payments.
- Took orders, made drinks, and cleaned tables after the guests' departures.
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Controlled the flow of food from the kitchen to the dining table.
- Answered phones and took phone orders for customer pick up or delivery.
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Greeted all guests with smile and friendly greeting.
- Balanced trays with care to successfully deliver large volumes of food quickly.
- Assisted bartender with managing deliveries to customers in different sections.
General Manager
Zaxbys
02.2013 - 09.2015
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.
- Recognized for excellence in building and motivating management and hourly teams.
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
- Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
- Maintained an onsite presence to ensure the operations team met all company operational standards.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Reversed poor performing store by revising systems, processes, training programs, and personnel.
- Supported back office procedures, including hiring and employment processes.
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
CNA
The Laurels
02.2008 - 03.2011
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene.
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds.
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.
- Observed condition of patients by examining, including checking of existing conditions, such as open wounds or detecting blood in urine.
- Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat.
- Worked with patients to assure that they participated in exercises and therapeutic activities.
- Exercised patients with limited or no mobility, including individuals with partial or total paralysis.
- Transported patients by wheelchair or rolling bed between care and examination rooms.
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
- Resupplied patients with personal hygiene items like towels, soap and toilet paper.
- Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments.
- Responded appropriately to symptoms and behavior.
- Disinfected patient rooms, bathrooms and examination areas to prevent disease spread.
- Documented clinical information in patient medical records daily.
- Supported the social and emotional needs of patients by providing caring companionship.
- Monitored intake of food and medication and alerted staff to deterioration in patient conditions.
- Maintained confidentiality concerning treatment and personal information.
Assistant Manager
Showmars
09.2005 - 07.2009
- Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Coached and managed performance for store associates and developed bench of talented workers.
- Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
- Maintained focus on promoting and driving sales, including the execution of next season planning.
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
- Attended store walkthroughs with the management team and followed-up on directives and recommendations.
- Ensured all customers received friendly, quick, and efficient service.
- Analyzed productivity reports, assisting in managing performance.
- Coordinated work handoffs and schedules with other Shift Managers.
- Stayed current with all store initiatives and communications, sharing with associates as required.
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.
- Developed and maintained effective working relationships with team members, management, and customers.
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Held Area Managers accountable for meeting performance goals.
Education
High School Diploma -
North Mecklenburg High
Huntersville, NC01.2007
Skills
- Operational efficiency
- Business analysis
- Staff development
- Workflow optimization
- Employee performance
- Strategic business planning
- Staff management
- Schedule management
- Workflow management
- New hire training
- Policy implementation
- Practice management
- Payroll administration
- Performance metrics
- Supplies ordering
Languages
Spanish
Full Professional
Timeline
Practice Manager of Operations
Heartland Dental
04.2023 - Current
Office Manager
Friendly Dental Creekside
08.2021 - 03.2023
Secretary
Jc Consultants
08.2016 - 04.2020
General Manager
Zaxbys
02.2013 - 09.2015
Server
Zapatas
05.2012 - 10.2018
CNA
The Laurels
02.2008 - 03.2011
Assistant Manager
Showmars
09.2005 - 07.2009
High School Diploma -
North Mecklenburg High
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