Summary
Overview
Work History
Education
Skills
Timeline
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DIANA VANDOORN-JOSEPH

Ormond Beach,FL

Summary

As an aspiring deck handler with a background in nursing, I bring a unique set of skills and perspectives to maritime operations. While I may not have direct experience in maritime work, my education and professional background equip me with qualities that are highly transferable and valuable in this field.

My bachelor's degree in nursing has instilled in me a strong sense of responsibility, attention to detail, and a commitment to ensuring the well-being of others. These qualities are essential in any role, particularly in the maritime industry where safety is paramount.

Despite my lack of direct experience in deck handling, I am eager to learn and dedicated to acquiring the necessary skills and knowledge to excel in this field. I am open to undertaking training programs, certifications, and gaining sea hours to fulfill the requirements for advancing to become a captain.

My background in nursing has honed my communication and teamwork skills, which are crucial for effective collaboration on deck and ensuring the smooth operation of maritime activities. I am accustomed to working in dynamic and high-pressure environments, which will serve me well in the fast-paced and challenging conditions often encountered at sea.

Furthermore, my ability to remain calm under pressure and make quick, rational decisions in critical situations is a valuable asset in maritime operations, where unexpected challenges can arise at any moment.

In summary, while I may be starting my journey in the maritime industry without direct experience as a deck handler, my background as a registered nurse has equipped me with a strong foundation of skills, professionalism, and a dedication to safety and teamwork. I am committed to gaining the necessary sea hours and experience to progress towards my goal of becoming a captain, and I am excited about the opportunity to contribute to the success of maritime operations.

Overview

9
9
years of professional experience

Work History

Director of Operations

Amedisys Home Health
Port Orange, FL
08.2021 - 02.2024
  • Managed day-to-day operations of a large staff in multiple departments.
  • Created policies and procedures for improved workflow processes.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Developed training programs for new employees as well as existing staff members.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Established operational guidelines and identified opportunities for improvement.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Directed the operations and logistics of a multi-million dollar business.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Organized and oversaw work schedules of departmental managers.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Implemented systems for monitoring employee attendance, scheduling, payroll.

Case Manager

Humana
Ormond Beach, FL
05.2015 - 08.2022
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Monitored client progress through regular follow-up contacts.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Maintained up-to-date case records with case activity status.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Developed individualized care plans with input from clients and their families.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Provided referrals to appropriate health care providers or other community resources.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Provided crisis intervention support for clients in emergency situations.
  • Participated in interdisciplinary team meetings to discuss treatment options.

Education

Bachelor of Science - Nursing

Jacksonville University
Jacksonville, FL
06-2019

Associate of Science - Nursing

Daytona State College
Daytona Beach, FL
12-2008

Skills

  • Process Improvement
  • Leadership Training
  • Operations Oversight
  • Strategic Planning
  • Lifting and Moving Cargo
  • Painting Surfaces
  • Safety Awareness
  • Passenger Assistance
  • Responding to Emergencies
  • Safety Practices
  • Maintaining Equipment
  • Performing Maintenance
  • First Aid /CPR Certifacation
  • Teamwork and Collaboration
  • Organizational Skills
  • Problem-Solving
  • Multitasking
  • Professionalism
  • Self Motivation
  • Goal Setting
  • GPS Use
  • Time Management
  • Excellent Communication

Timeline

Director of Operations

Amedisys Home Health
08.2021 - 02.2024

Case Manager

Humana
05.2015 - 08.2022

Bachelor of Science - Nursing

Jacksonville University

Associate of Science - Nursing

Daytona State College
DIANA VANDOORN-JOSEPH