Diana Vanterpool
Cumberland
Summary
Experienced Education Professional with 5 years in supporting students, families, and staff in diverse educational environments. Expertise in behavioral support, student registration, records management, and bilingual communication. Delivered front office support, maintained confidential records, and translated for parent conferences. Skilled in Google Workspace, emphasizing organization and strong interpersonal abilities.
Overview
12
12
years of professional experience
Work History
Behavioral Support Specialist
Blackstone Valley Prep
Rhode Island
01.2022 - Current
- Support students' behavioral, social-emotional, and academic development in a school setting.
- Collaborate with teachers, administrators, counselors, and families to coordinate student support services.
- Provide administrative support during summer school and office operations, including attendance tracking, student registration, data entry, filing, front desk coverage, scheduling meetings, and answering phone inquiries.
- Maintain accurate and confidential student records in compliance with district policies.
- Assist families with school procedures, resources, and student support services.
- Serve as a translator/interpreter for parents and families during conferences, meetings, and school events.
- Utilize Google Workspace to manage documentation, reports, calendars, and communications.
- Build positive relationships with students, families, and staff while maintaining a professional and welcoming environment.
Childcare Teacher / Assistant to Receptionist
The Children's Workshop
01.2018 - 01.2020
- Supervised and supported children's daily educational and developmental activities.
- Maintained attendance records and daily documentation.
- Communicated regularly with parents regarding student progress and needs.
- Assisted with scheduling, classroom organization, and administrative tasks.
Customer Service Representative
Runtal North America
01.2015 - 01.2018
- Handled high-volume phone and in-person customer interactions, providing timely support.
- Resolved customer concerns, enhancing satisfaction through professional and efficient service.
- Maintained a high standard of customer service in a fast-paced environment.
- Assisted customers with rentals, inquiries, and account-related questions.
- Managed customer records and documentation to ensure accuracy and compliance.
Education
Graduate -
Shea High School
Skills
- Behavioral Intervention
- Records Management
- Confidential Student Records
- Student enrollment
- Data Entry
- Google Workspace
- Front desk operations
- Family communication
- Translation services
- Team Collaboration
- Phone & Email Communication
- Empathetic Communication
Languages
- English, fluent
- Spanish, fluent, Translation and Interpretation for Parents and Families
Timeline
Behavioral Support Specialist
Blackstone Valley Prep
01.2022 - Current
Childcare Teacher / Assistant to Receptionist
The Children's Workshop
01.2018 - 01.2020
Customer Service Representative
Runtal North America
01.2015 - 01.2018
Graduate -
Shea High School