Diana Vasquez
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges, with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Finishing Supervisor
BARU CONSTRUCTION
MIAMI, FL
04.2021 - 03.2024
- Provided direction and guidance to team members on proper techniques for finishing operations.
- Developed work schedules for team members, ensuring adequate coverage in all areas.
- Monitored and evaluated the performance of assigned personnel to ensure compliance with established policies and procedures.
- Resolved conflicts between team members, providing coaching as necessary to improve morale and productivity.
- Observed and monitored utilization of equipment.
Credit Executive
NEXA BPO
Cali, Colombia
01.2020 - 10.2021
- Reviewed credit applications and financial statements to assess risk and determine appropriate terms for customers.
- Maintained customer files, including credit histories, payment records and account status information.
- Worked closely with Customer Service teams when resolving billing disputes or other issues that may arise.
- Compiled data from various sources into meaningful reporting formats for use in decision making process.
- Participated in training sessions designed to educate staff on best practices related to Credit Administration.
Business Analyst
Chevrolet Yanaconas Motor
Cali, Colombia
02.2015 - 11.2019
- Created detailed process flows and user stories to document system requirements and design solutions.
- Analyzed customer financial statements, credit reports, and other data to assess risk of extending credit.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Enhanced customer satisfaction by providing timely and informed credit decisions.
- Established credit limits by analyzing financial information and assessing market conditions.
Education
Professional Technician
ACADEMIA DE DIBUJO PROFESIONAL
Cali, Colombia07-2015
Branding Marketing
Academia De Dibujo Profesional
Cali, Colombia 07-2015
High School Diploma -
Santa Librada
Cali, Colombia06-2007
Skills
- Credit analysis
- Customer service and retention
- Healthcare Customer Service
- Customer Service Aptitude
- Excellent customer service skills
- Project Coordination
- Empathy and Active Listening
- Decision-Making
- Attention to Detail
- Friendly, Positive Attitude
- Computer Skills
- Collaboration
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
English
Elementary
References
References available upon request.
Timeline
Finishing Supervisor
BARU CONSTRUCTION
04.2021 - 03.2024
Credit Executive
NEXA BPO
01.2020 - 10.2021
Business Analyst
Chevrolet Yanaconas Motor
02.2015 - 11.2019
Professional Technician
ACADEMIA DE DIBUJO PROFESIONAL
Branding Marketing
Academia De Dibujo Profesional
High School Diploma -
Santa Librada