Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Vazquez

Homeland,CA

Summary

Accomplished Lead Warehouse Associate at NFI Logistics, I enhanced operational efficiency and team collaboration through strategic process improvements and fostering a positive work environment. Expert in shipping and receiving, my proactive approach led to significant customer satisfaction. Skilled in barcode scanning and conflict resolution, I consistently prioritized quality and accountability.

Professional warehouse leader prepared for this role. Strong background in logistics, inventory management, and process optimization. Known for effective team collaboration and consistently achieving operational goals. Skilled in coordinating workflows, maintaining safety standards, and adapting to changing demands. Highly reliable with focus on delivering results.

Overview

10
10
years of professional experience

Work History

Lead Warehouse Associate

NFI Logistics
06.2022 - 05.2024
  • Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
  • Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
  • Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades.
  • Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.

Customer Service Coordinator

NFI Logistics
03.2015 - 06.2022


  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
  • Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
  • Coordinated logistics for customer orders.
  • Kept accurate records to document customer service actions and discussions.
  • Took ownership of customer issues and followed problems through to resolution.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Material Handler

NFI Logistics
06.2014 - 03.2015


  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Received and unpacked shipments and new equipment as directed.
  • Enhanced teamwork and morale with regular, hands-on training sessions for new hires.

Education

Heritage High School
Menifee, CA
06.2013

Skills

  • Shipping and receiving
  • Loading and unloading
  • Barcode scanning
  • Warehouse functions

Timeline

Lead Warehouse Associate

NFI Logistics
06.2022 - 05.2024

Customer Service Coordinator

NFI Logistics
03.2015 - 06.2022

Material Handler

NFI Logistics
06.2014 - 03.2015

Heritage High School

Similar Profiles

CREATE PROFILE
Diana Vazquez