Diana Vega
Sacramento,CA
Summary
Knowledgeable and compassionate nursing staff member diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals of diverse backgrounds while protecting patient safety and promoting satisfaction with facility services.
Overview
17
17
years of professional experience
Work History
LVN
Telecare Corporation
Oakland, CA
02.2023 - 02.2024
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Obtained, recorded and reported patient vital signs for medication administration.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Developed basic strategies to promote patient safety, wellness and independence.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Led individual and group therapy supporting prescribed procedures.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Issued medications from clinic dispensary and kept records using specified procedures.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Monitored patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
- Collaborated with prescribing professionals to get patients necessary medications.
- Discussed non-medical techniques such as yoga and meditation to help patients alleviate depression and anxiety.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Precepted new staff nurses to provide education on hospital policies and procedures, patient care skills, medical procedures and techniques and patient assessments and interventions.
LVN
Wellpath
Placerville, California
10.2022 - 04.2023
- Maintained staff safety during prisoner treatments by observing all security procedures and regulations.
- Identified issues related to mental health conditions and recommended specific therapies for patients.
- Developed and coordinated patient care plans for prisoners with COPD, diabetes or other chronic conditions.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Worked with registered nurses to deliver comprehensive, high-quality care to inmate patients.
- Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Crisis LVN
CDCR
Chowchilla, CA
10.2022 - 11.2022
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
- Explained reason for testing and process involved to each client.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Updated patients' charts in electronic medical records, noting assessment results, interventions and medications.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
LVN
Cambay Healthcare-UC Davis Medical Center
Sacramento, CA
02.2022 - 09.2022
- Executed exceptional customer service and polite communication at health screenings.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Executed appropriate steps for patient treatment following careful review of physician medical regimen.
- Observed strict confidentiality and safeguarded all patient-related information.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Admissions Manager
VITAS Healthcare
Sacramento, CA
10.2021 - 01.2022
- Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
- Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
- Planned hospice care for elderly and disabled patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Provided training and supervision to 10-member staff in Admissions unit.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.
LVN Resource (Lead)
Marshall Medical Centers
Placerville, CA
03.2020 - 09.2021
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
- Established rapport with medical and clinical staff and administration.
- Educated patients about treatment care plans.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Formed and sustained strategic relationships with clients.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Addressed patient care needs, collected vitals, dressed wounds.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Used sterile techniques to prepare patients for procedures.
- Triaged patients by phone and provided general assistance for basic and advanced needs.
- Developed strategies for improving provider performance related to quality initiatives.
- Performed audits on a regular basis in order to assess adherence with applicable standards.
- Provided feedback about audit processes in order to improve overall efficiency.
- Supported healthcare applications by monitoring security, performance and reliability.
- Developed clinical pathways and protocols to ensure quality of care and utilization of resources.
- Analyzed treatment plans for appropriateness, effectiveness and medical necessity in accordance with established criteria.
- Conducted concurrent reviews to monitor the ongoing appropriateness of services provided to members.
- Collaborated with physicians, nurses, and other healthcare professionals to develop a comprehensive plan of care within specified guidelines.
- Provided consultation on appropriate use of services to staff members including utilization management strategies.
- Reviewed appeals from providers regarding denied admissions or services according to organizational standards and procedures.
- Provided education and guidance on utilization management principles to internal staff members.
- Conducted complex research, review and analysis of medical records, treatment plans and claim information.
- Worked with insurance companies and patients to determine best courses of action.
Licensed Vocational Nurse
Javidan Urology
Carmichael, CA
03.2019 - 09.2019
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Inserted, cared for and removed patients' catheters and monitored fluid output.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection.
- Used sterile techniques to prepare patients for procedures.
- Triaged patients by phone and provided general assistance for basic and advanced needs.
Unit Secretary
Rosewood Assisted Living
Carmichael, CA
04.2018 - 06.2019
- Executed clerical tasks and assisted with all unit duties as directed.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Transcribed doctors' orders, including medication and lab test requests.
- Updated group medical records and technical library to promote smooth office operations.
Operations Supervisor
River City Medical Group
Sacramento, CA
01.2016 - 08.2017
- Reduced process lags and trained team members on best practices and protocols.
- Trained, managed and motivated employees to promote professional skill development.
- Provided leadership to 30+ employees through coaching, feedback and performance management.
- Analyzed strategic, core and support processes and recommended improvements to streamline processes.
- Generated detailed reports on findings related to HEDIS standards.
- Communicated with healthcare personnel to verify information and resolve issues as needed.
- Conducted comprehensive review of medical records for HEDIS compliance.
- Provided technical assistance to providers regarding HEDIS documentation requirements.
- Monitored progress towards completion of assigned tasks within designated timeframes.
- Documented observations, identified deficiencies, and provided recommendations for improvement.
- Maintained up-to-date knowledge of relevant regulations, policies, and procedures.
- Monitored utilization of health care services to ensure appropriate utilization and cost effectiveness.
- Analyzed clinical data for appropriateness of treatment plans according to established standards.
- Assessed medical necessity of inpatient admissions and continued stays.
- Reviewed discharge planning needs and identified potential barriers to successful transition from acute care setting to alternate level of care or home environment.
- Collaborated with providers, payers, case managers and other stakeholders in order to facilitate quality patient outcomes while controlling costs.
- Advised providers on best practices related to coding, documentation requirements and reimbursement regulations.
- Maintained current knowledge of changes in healthcare laws, regulations, technology and industry trends that affect utilization management activities.
- Developed reports summarizing findings from utilization management reviews for internal purposes as well as external customers.
- Provided education and training sessions on topics related to utilization management process flow and procedures.
- Conducted audits on claims data submitted by providers and payers against established criteria.
Lead Medical Assistant
Mercy Medical Group
Elk Grove, CA
04.2007 - 12.2015
- Supervised, trained and coached team of medical assistants.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Educated patients about medications, procedures and physician's instructions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Tested and repaired medical testing equipment to maintain safety and accuracy.
- Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
- Identified operational improvements to drive efficiency and quality of care.
- Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Provided numerous types of immunizations and contraception choices according to patients' personal needs.
- Offered information and answered questions from public while advising on protective safeguards during 2009 H1N1 swine flu pandemic.
- Provided patients with vaccinations with consideration for dosage requirements, contraindications and possible side effects.
- Performed quality assurance reviews on all chart abstractions before submitting final analysis report.
- Identified opportunities for process improvement based on current trends in healthcare industry.
- Analyzed data from multiple sources such as EMRs, claims systems, and other external databases to ensure accuracy of reported metrics.
- Collaborated with internal departments such as IT and Clinical Quality Improvement teams to develop solutions that improve efficiency of processes related to HEDIS measures.
- Maintained up-to-date knowledge of all applicable regulations, guidelines, and accreditation requirements pertaining to HEDIS measures.
- Monitored provider performance against established benchmarks for each HEDIS measure.
- Participated in interdisciplinary meetings focusing on improving overall health outcomes using evidence-based practices supported by accurate tracking and reporting of HEDIS metrics.
- Collaborated with management in multiple departments to drive clinical process change initiatives.
- Analyzed and interpreted patient, nursing or information systems data to improve care.
- Drafted training materials, presentations, manuals and SOPs to support informatics policies and procedures.
Education
Associate of Science - Nursing
American River College
Sacramento, CA05.2023
Vocational Certificate - Nursing
Carrington College California - Sacramento
Sacramento, CA11.2018
Diploma - Medical Assisting
High Tech Institute
Sacramento, CA05.2002
Skills
- Training and mentoring
- Quality control
- Policies and procedures
- Scheduling
- Back office
- Orientation and training
- Clinical management
- Administering interviews
- Database management
- Patient triaging
- Multi-tasking and prioritization
- Samples collection
- Counting narcotics
- Caring for wounds
- Tracking symptoms
- Catheter change and preparation
- VFC compliance
- Immunization administration (SQ, IM, Z track)
- Organized yearly flu clinic
- PPE use
- Patient Intake
- Health Education
- Samples Collection
- Information System Strategy
- Workflow Processes
- Quality Improvement
- Patient Care Delivery
- Information System Analysis
- Hardware Configuration
- Quality Assurance
- Clinical Process Expertise
- Epic Systems
- Medical Billing Processing
- ICD-10 Coding
- ICD-9 Coding
- Insurance Billing
Timeline
LVN
Telecare Corporation
02.2023 - 02.2024
LVN
Wellpath
10.2022 - 04.2023
Crisis LVN
CDCR
10.2022 - 11.2022
LVN
Cambay Healthcare-UC Davis Medical Center
02.2022 - 09.2022
Admissions Manager
VITAS Healthcare
10.2021 - 01.2022
LVN Resource (Lead)
Marshall Medical Centers
03.2020 - 09.2021
Licensed Vocational Nurse
Javidan Urology
03.2019 - 09.2019
Unit Secretary
Rosewood Assisted Living
04.2018 - 06.2019
Operations Supervisor
River City Medical Group
01.2016 - 08.2017
Lead Medical Assistant
Mercy Medical Group
04.2007 - 12.2015
Associate of Science - Nursing
American River College
Vocational Certificate - Nursing
Carrington College California - Sacramento
Diploma - Medical Assisting
High Tech Institute