Diana Vega
Breckenridge,TX
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CMA
BMC
03.2023 - Current
- Provided front desk support by greeting patients and handling incoming calls professionally.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Collaborated with medical staff to streamline office procedures and improve workflow efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Trained new staff on operational protocols, enhancing team performance and patient care standards.
- Performed routine clinical tasks, including taking vital signs and preparing examination rooms.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Coordinated patient scheduling and managed appointment reminders to enhance office efficiency.
Assistant Store Manager
CVS
03.2020 - 07.2023
- Supervised daily store operations to enhance customer experience and maintain high service standards.
- Trained and mentored team members, fostering a culture of collaboration and continuous improvement.
- Implemented inventory management processes that improved stock accuracy and reduced discrepancies.
- Developed staff schedules to optimize labor costs while ensuring adequate coverage during peak hours.
- Maintained compliance with health and safety regulations, promoting a safe shopping environment for customers and staff.
Medical Assistant
BMC
07.2014 - 04.2020
- Administered medications and provided patient care under physician supervision.
- Conducted routine laboratory tests and maintained accurate medical records.
- Assisted with patient intake procedures, ensuring timely and efficient workflows.
- Educated patients on treatment plans and health maintenance strategies.
Education
National Certified Medical Assistant - Medical
UEI
San Diego, TX06-2009
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
Certification
- CMA - Certified Medical Assistant
Languages
English
Professional Working
Timeline
CMA
BMC
03.2023 - Current
Assistant Store Manager
CVS
03.2020 - 07.2023
Medical Assistant
BMC
07.2014 - 04.2020
National Certified Medical Assistant - Medical
UEI
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