Diana Verduzco-Cruz
Baldwin Park,CA
Summary
- Great work ethic; dependable, reliable and punctual.
- Detail-oriented, organized, vigilant and accurate working under pressure in a fast paced environment. Adaptable and flexible.
- Compassionate listener able to put patients at ease, dedicated and patient focused.
- Team player known for willingness to go the extra mile. Equally capable of working independently.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lobby Ambassador
City of Hope
Duarte, CA
01.2018 - Current
- Greeted guests and visitors warmly upon arrival to the lobby area.
- Provided information about local attractions, restaurants, and transportation options.
- Assisted in training new Lobby Ambassadors on operational procedures.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Enforced safety protocols in accordance with company regulations.
- Directed incoming calls to appropriate staff members in a timely fashion.
- Greeted and assisted customers to foster positive experiences.
Security Officer
Allied Universal Security Services
Duarte, CA
08.2021 - 01.2022
- Assisted in the development and implementation of security policies and procedures.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Reported safety hazards for remediation response.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Supervised driver dispatching, route planning and vehicle tracking for over 7 drivers.
- Tracked changes in computer system to keep records current and accurate.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Subway- Sandwich Artist
West Covina
06.2016 - 02.2017
- Restocked kitchen supplies by rotating food according to dates and time.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Provided ongoing training to address staff needs.
- Provided guidance and support to team members on operational issues.
- Maintained up-to-date knowledge of industry trends in order to apply best practices.
Twins Grill - Cashier
Baldwin Park, CA
Baldwin Park
01.2015 - 06.2016
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Trained new employees to perform duties.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Set up tables in between patrons to reduce wait times.
- Greeted guests and provided menus.
Panda Express- Shift Leader
Pomona, CA
Pomona
06.2017
- Assisted in training new employees on shift operations.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily workflow and scheduled staff for adequate coverage.
Education
Cosmetology -
Baldwin Park Adult And Community Education
Baldwin Park, CA06-2021
Phlebotomy Technician 1 -
US Colleges of Health and Human Services
01.2018
Diploma -
Baldwin Park High School
01.2016
Skills
- Patient Identification
- Vacutainer System
- Butterfly techniques
- Skin Puncture Procedures
- Blood Composition
- Finger/Heel Sticks
- Venipuncture
- Urinalysis
- Specimen Labeling
- Specimen Transport
- Customer Service
- Universal Injection Control
- Telephone Etiquette
- Medical Terminology
- Charting/Filing
- Accounting
- Excellent Customer Service
- Problem-Solving
- Safety Procedures
- Security Awareness
- Cleaning and Sanitizing
- Cash Handling
- Staff Training
- Team Collaboration
Certification
- CA Phlebotomy Technician 1 License, CPT Lic# Pending
- National Phlebotomy Technician 1 Certification, Cert# xxxxxxxxx
- CPR/AED and BLS Certified, Current
Other Experience
- Varsity wrestling
- Letter in Wrestling
- Boot camp for Baldwin Park Police Department
- S.O. Honor Roll
- Child Care Education
Timeline
Security Officer
Allied Universal Security Services
08.2021 - 01.2022
Lobby Ambassador
City of Hope
01.2018 - Current
Panda Express- Shift Leader
Pomona, CA
06.2017
Subway- Sandwich Artist
West Covina
06.2016 - 02.2017
Twins Grill - Cashier
Baldwin Park, CA
01.2015 - 06.2016
Cosmetology -
Baldwin Park Adult And Community Education
Phlebotomy Technician 1 -
US Colleges of Health and Human Services
Diploma -
Baldwin Park High School