Diana I. Villa

Conducted property tours to highlight amenities and provide leasing information to prospective tenants.

• Key Skills are Yardi Operations, Knocks Scheduling, Rent Cafe, Onsite and App Works,

• Managed lease agreements and tenant applications with precision and attention to detail.
• Coordinated move-in and move-out processes, ensuring smooth transitions for residents.
• Responded promptly to tenant inquiries and resolved maintenance issues effectively.
• Tracked rent payments and documented transactions in accounting software.
• Executed background checks on applicants, confirming rental eligibility through verification process.
• Followed up with tenants regarding renewal notices to ensure timely responses.
• Inspected vacant units, preparing them for showings and maximizing occupancy potential.

• Key Skills are Yardi Operations, Knocks Scheduling, Rent Cafe, Onsite
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Contacted and followed up with tenants on renewal notices.
• Conducted background checks on applicants.
• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Received rent payments and tracked transactions in accounting software.
• Checked rental eligibility by following company's verification process.

• (Front office) Duties, Welcoming New clients (Prospect's) and forwarding Clients to their Case Managers, Data Entering, Reviewing Applications, And doing Consultation for new Clients.
• Routed 7 field rep to there destination daily. They all had 8 to 10 Prospect a day.
• Getting files ready for New Prospects, And Reviewing Applications
• Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
• Input customer data into reservation software and made immediate updates of changes.
• Signed for packages, recorded all deliveries and distributed to personnel.
• Scheduled meetings and meeting rooms for internal personnel, partners and clients.
• Received all incoming calls and coordinated with office staff to fulfill requests and resolve issues.
• Trained New hire
• (Field Representative) Drove 150 to 250 miles in Company car to Prospect home to get Consent forms signed.
• All clients were either Metal or Disabled in some kinda a way.
• Delivered services to Prospect on time and in excellent Customer Service.
• Documented daily mileage, gas and other data.
• Consulted with customers to gain feedback and address concerns with our services.
• Trained New hire.
• (Claims Representative)
• Reviewed Application, fixed or updated Medical information, and sumitted to next department to assigned a case managers.
• Created master spreadsheet to log in denials and approval

• Data Entry, Interview For hire, Filling, Customer Service, Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
• Pay all company bills (all 12 Stores) Data Entry, Interview For hire, Filling, Customer Service Processed an average of hundreds invoices per month for a large scale organization.
• Calculate figures such as discount, percentage allocation and credits.
• Verified details of transactions, including funds received and total accounts balances.
• Opened and assigned new clients accounts.
• Revamped accounting quality system to prepare for important audits.
• Coordinated approval processes of all accounts payable invoices.
• Researched and resolved billing and invoice problem.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Verified that information in the computer system was up to date accurate.
• Fielded an average of 25 customer service calls per day.
• Recommended and help customer select merchandise based on their needs.
• Exchanged returned merchandise for customer quickly and efficiently.
• Exercises sound judgment in issuing credits and making exception to customer policies to maintain high levels of customer satisfaction.
• Track down sources of special products and services to meet customer's policies to maintain high levels of customer satisfaction.
• Tracked down sources of special products and services to meet customer special needs.
• Processed up to 20 customer orders per day.

• File and maintain records.
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars.
• Greeted and prepared patients for dental exams.
• Coordinated appointment schedules for both the dentist and oral surgeon.
• Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.
• Thoroughly gather and recorded medical and dental histories of patient's.
• Expertly filed patients chart and processed billing and payments.
• Managed invoices and transaction receipts.
• Recommended products and devices for patient's home care.