Diana Villasenor

Pharmacy Technician

Walgreens

Pasadena, CA

08.2003 - Current

Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Provided customer service to patients by answering questions about medications and health-related topics.
Managed filing of prescriptions, both electronically and manually.
Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
Verified accuracy of medication labels before they were dispensed to customers.
Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Received payment from customers and processed credit card transactions when necessary.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Restocked shelves with new supplies of medications as needed.
Assisted in training new employees on pharmacy procedures.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Interpreted and processed medication orders under supervision of pharmacist.
Prepared prescription transfers to other pharmacies.
Answered telephones to respond to questions or requests.
Operated cash registers to accept payments from customers.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.