Provided exceptional customer service to clients, ensuring their needs and concerns were addressed in a timely and professional manner
Collaborated with cross-functional teams to resolve client issues, escalating complex cases when necessary to ensure prompt resolution
Created detailed reports on client interactions, including feedback, complaints, and resolutions, providing valuable insights for process improvement
Guest Service Agent/Bartender
Historic Hotel Nevada & Gambling Hall
Ely, NV
01.2021 - 10.2023
Efficiently handled cash transactions and accurately processed payments using POS system
Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
Efficiently checked-in and checked-out guests, accurately processing payments and maintaining guest records
Responded promptly to guest inquiries, requests, and complaints, resolving issues in a professional and courteous manner
Apartment Leasing Agent
Connor Court Apartments
Beaverton, OR
12.2020 - 10.2023
Developed and maintained positive relationships with tenants, addressing concerns and resolving issues promptly
Conducted regular property inspections to ensure compliance with safety regulations and maintenance standards
Conducted thorough background checks on prospective tenants to ensure suitability for tenancy
Developed comprehensive lease agreements that protected both the landlord's interests and tenant rights
Maintained accurate records of rent payments, late fees, lease renewals, move-ins/outs using property management software/systems
Accounts Payable Specialist
GINN Group
Vancouver, WA
09.2014 - 11.2017
Processed and verified invoices, purchase orders, and expense reports for accuracy and compliance with company policies
Managed vendor relationships by resolving payment discrepancies, answering inquiries, and maintaining open lines of communication
Performed monthly reconciliations of accounts payable transactions to ensure accurate financial reporting
District Manager
Palm Beach Tan
Portland, OR
03.2011 - 09.2014
Provided ongoing training and coaching to sales team members, improving their product knowledge and closing techniques
Conducted regular performance evaluations of sales team members, providing constructive feedback and implementing performance improvement plans as needed
Led weekly district meetings to communicate goals, provide updates on performance metrics, and address any challenges or concerns
Office Manager
Richard Ross Dental
McMinnville, OR
10.2005 - 03.2011
Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
Developed and implemented efficient filing systems to improve document organization and retrieval
Maintained confidential employee records, ensuring compliance with privacy regulations
Managed the office budget, tracking expenses and identifying areas for cost-saving measures
Professional Mental Health Intervention Counselor at Behavioral Health Solutions LLCProfessional Mental Health Intervention Counselor at Behavioral Health Solutions LLC