Diana Vuletic
Glendale,AZ
Summary
Persuasive jewelry professional with a background working for several well-known high-end retailers. Passionate about all the latest trends and fashions. Considered a team player as well as a natural leader. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Looking to take on a new role utilizing excellent leadership skills to drive success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fine Jewelry Specialist
The RealReal
Phoenix, AZ
04.2021 - Current
- Evaluating, inspecting and authenticating fine and fashion, branded and unbranded Jewelry.
- Certified diamontologist and gemologist
- Attention to detail while completing assignments
- Committed to learning and continual improvement
- Self-motivated
- Proven ability to learn quickly and adapt to new situations
Jewelry Sales Specialist
Jared The Galleria Of Jewelry
Phoenix, AZ
06.2013 - 07.2020
- Awarded member of 'President's club' due to exceeding yearly sales in 2016/ 2017/ 2018
- Recognized for biggest diamond sale in company's history ($750k) and for ability to maintain long term relations with clients through effective communication, follow up and efficiency.
- Built rapport with customers and assessed needs to make product recommendations
- Motivated and trained new team members to meet and exceed sales goals through positive reinforcement.
- Cultivated interpersonal skills by building positive relationships with others
- Paid attention to detail while completing assignments
- Passionate about learning and committed to continual improvement
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
Jewelry Manager
Fred Meyer Jewelers
Phoenix, AZ
02.2009 - 12.2012
- Recruited, hired and trained new team members.
- Mentored new sales associates to contribute to store's positive culture.
- Motivated team of 7 to 15 employees to success and pointed out areas of improvement.
- Trained team members in successful strategies to meet operational and sales targets- resulted in exceeding sales goals month after month, being recognized as highest volume store within region.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance- scheduled one on one conversations to assess employees performance
- Implemented daily operating procedures - opening and closing store, daily counts, receiving and shipping merchandise, handling incoming and outgoing repairs, follow up on special orders and keeping customers informed on their status.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge- partnered them with new employees to demonstrate interactions with customers.
- Educated staff on strategies for handling difficult customers and challenging situations through effective communication.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Assistant Manager
Fred Meyer Jewelers
Phoenix, AZ
10.2003 - 02.2009
- Increased personal and store's performance by 10%.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored and coached sales team in applying effective sales techniques.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reviewed sales and gross profit report to assess company efficiency.
Education
Bachelor of Science - Applied Business Management
Grand Canyon University
Phoenix, AZ12.2022
Skills
- Strong Communication and Interpersonal Skills
- Outstanding work ethic and detail oriented
- Ability to work independently as well as part of a team
- Critical thinking
- Ability to work in a fast-paced and high volume environment
- Team development
- New Hire Onboarding/ Attendance Processing
- Positive Attitude towards Cross-Functional Partnerships
- Excellent organizational & time management skills
- Passionate about continuous learning
- Ability to lead by example and maintain a positive team culture
- Performance Tracking and Evaluations
Certification
- Applied Jewelry Professional, Gemological Institute of America
- Certified Diamontologist, Diamond Council of America
- Guild Gemologist, Diamond Council of America
Timeline
Fine Jewelry Specialist
The RealReal
04.2021 - Current
Jewelry Sales Specialist
Jared The Galleria Of Jewelry
06.2013 - 07.2020
Jewelry Manager
Fred Meyer Jewelers
02.2009 - 12.2012
Assistant Manager
Fred Meyer Jewelers
10.2003 - 02.2009
Bachelor of Science - Applied Business Management
Grand Canyon University