Diana Vuletic
Glendale,AZ
Summary
Persuasive jewelry professional with a background working for several well-known high-end retailers. Passionate about all the latest trends and fashions. Considered a team player as well as a natural leader. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Looking to take on a new role utilizing excellent leadership skills to drive success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fine Jewelry Specialist
The RealReal
04.2021 - Current
- Evaluating, inspecting and authenticating fine and fashion, branded and unbranded Jewelry.
- Certified diamontologist and gemologist
- Attention to detail while completing assignments
- Committed to learning and continual improvement
- Self-motivated
- Proven ability to learn quickly and adapt to new situations
Jewelry Sales Specialist
Jared The Galleria Of Jewelry
06.2013 - 07.2020
- Awarded member of 'President's club' due to exceeding yearly sales in 2016/ 2017/ 2018
- Recognized for biggest diamond sale in company's history ($750k) and for ability to maintain long term relations with clients through effective communication, follow up and efficiency.
- Built rapport with customers and assessed needs to make product recommendations
- Motivated and trained new team members to meet and exceed sales goals through positive reinforcement.
- Cultivated interpersonal skills by building positive relationships with others
- Paid attention to detail while completing assignments
- Passionate about learning and committed to continual improvement
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
Jewelry Manager
Fred Meyer Jewelers
02.2009 - 12.2012
- Recruited, hired and trained new team members.
- Mentored new sales associates to contribute to store's positive culture.
- Motivated team of 7 to 15 employees to success and pointed out areas of improvement.
- Trained team members in successful strategies to meet operational and sales targets- resulted in exceeding sales goals month after month, being recognized as highest volume store within region.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance- scheduled one on one conversations to assess employees performance
- Implemented daily operating procedures - opening and closing store, daily counts, receiving and shipping merchandise, handling incoming and outgoing repairs, follow up on special orders and keeping customers informed on their status.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge- partnered them with new employees to demonstrate interactions with customers.
- Educated staff on strategies for handling difficult customers and challenging situations through effective communication.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Assistant Manager
Fred Meyer Jewelers
10.2003 - 02.2009
- Increased personal and store's performance by 10%.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored and coached sales team in applying effective sales techniques.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reviewed sales and gross profit report to assess company efficiency.
Education
Bachelor of Science - Applied Business Management
Grand Canyon University
Phoenix, AZ12.2022
Skills
- Strong Communication and Interpersonal Skills
- Outstanding work ethic and detail oriented
- Ability to work independently as well as part of a team
- Critical thinking
- Ability to work in a fast-paced and high volume environment
- Team development
- New Hire Onboarding/ Attendance Processing
- Positive Attitude towards Cross-Functional Partnerships
- Excellent organizational & time management skills
- Passionate about continuous learning
- Ability to lead by example and maintain a positive team culture
- Performance Tracking and Evaluations
Certification
- Applied Jewelry Professional, Gemological Institute of America
- Certified Diamontologist, Diamond Council of America
- Guild Gemologist, Diamond Council of America
Timeline
Fine Jewelry Specialist
The RealReal
04.2021 - Current
Jewelry Sales Specialist
Jared The Galleria Of Jewelry
06.2013 - 07.2020
Jewelry Manager
Fred Meyer Jewelers
02.2009 - 12.2012
Assistant Manager
Fred Meyer Jewelers
10.2003 - 02.2009
Bachelor of Science - Applied Business Management
Grand Canyon University