Summary
Overview
Work History
Education
Timeline
Generic

Diana Wallace

Lynchburg,VA

Summary

Successfully conducted regular audits and risk assessments, mitigating compliance risks. Trained over 150 employees on updated regulations, enhancing compliance adherence by 30%. Strong analytical and problem-solving skills combined with a detail-oriented approach to ensure regulatory compliance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

HR Generalist

Snow Federal
08.2020 - Current
  • Developed and implemented compliance policies and procedures, reducing non-compliance incidents by 25%
  • Conducted regular audits and risk assessments, identifying and mitigating compliance risks effectively
  • Trained over 150 employees on updated compliance regulations, contributing to overall increase in compliance adherence by 30%
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Supported company growth by leading successful recruitment and hiring campaigns.
  • Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
  • Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Assisted with writing job postings and job descriptions for boards.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Administered employee benefits programs and assisted with open enrollment.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Developed and monitored employee recognition programs.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

HR Coordinator

ESI
07.2018 - 10.2018
  • Coordinated and processed employee benefits, leading to 10% increase in benefits satisfaction survey results
  • Maintained employee records and HRIS data, improving data accuracy by 15%
  • Supported recruitment team in screening and interviewing candidates, contributing to high volume of successful hires
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
  • Enhanced company culture by organizing team-building events and professional development opportunities.
  • Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Coordinated and administered employee health insurance and retirement plans.

HR Generalist

YRCI
11.2015 - 09.2016
  • Managed employee relations issues, resolving 95% of cases within month and improving overall employee satisfaction by 20%
  • Led recruitment initiatives, reducing average hiring time by 15% through streamlined processes
  • Implemented new onboarding program that improved new hire retention rates by 25%
  • Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
  • Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
  • Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Administered employee benefits programs and assisted with open enrollment.
  • Created and delivered HR training sessions to staff, managers and executives.

HR Payroll Specialist

FBI
09.2007 - 07.2014
  • Developed comprehensive training materials for new hires, enabling them to quickly become proficient in company-specific payroll procedures.
  • Assisted employees in understanding their paychecks, deductions, taxes, benefits contributions, and leave balances through clear explanations and guidance when needed.
  • Enhanced employee satisfaction with timely and accurate payroll disbursements through meticulous record-keeping and attention to detail.
  • Promoted a positive workplace culture through active participation in company-wide initiatives aimed at fostering camaraderie among all employees.
  • Optimized workflow efficiency within the department through strategic scheduling adjustments during peak processing periods.
  • Coordinated cross-departmental collaboration efforts to address payroll-related matters, including overtime calculations, leave accruals, and expense reimbursements.
  • Managed complex payroll situations involving multiple jurisdictions, tax codes, and benefit structures for a diverse workforce.
  • Served as a trusted resource for managers seeking guidance on complex payroll issues or interpretation of relevant policies and procedures.
  • Collaborated with HR team members to establish clear communication channels regarding employee compensation changes and updates.
  • Administered employee benefit programs, such as retirement plans and health insurance coverage elections, by working in tandem with the benefits administration team to ensure accurate deductions on paychecks.
  • Continually sought opportunities for professional development by attending industry conferences, webinars, training courses, and networking events to stay abreast of emerging trends and best practices in the field of HR/payroll management.
  • Spearheaded the successful transition to a new HRIS system, ensuring seamless integration with existing payroll processes.
  • Implemented robust security protocols to protect sensitive employee information from potential breaches or misuse while still maintaining accessibility for authorized users.
  • Ensured compliance with federal and state regulations by staying current on legislative changes affecting payroll practices and adjusting policies accordingly.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Resolved payroll discrepancies quickly and successfully.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Maintained strict confidentiality of all payroll information and records.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Created new hire and termination documents for payroll.
  • Collaborated with human resources, accounting, and other departments to confirm payroll accuracy.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Maintained confidentiality of employee records and payroll information.
  • Updated employee files with new details such as changes in address or salary levels.
  • Assisted with recruitment and onboarding of new employees.
  • Reviewed time records for 30,000 employees to verify accuracy of information.
  • Improved customer service by 80%

Education

MBA - Human Resource Management

Strayer University, Jack Welch Management Institute
Herdon, VA
07-2025

Bachelor of Arts - Business Administration

Notre Dame of Maryland University
Baltimore, MD
07-2007

Timeline

HR Generalist

Snow Federal
08.2020 - Current

HR Coordinator

ESI
07.2018 - 10.2018

HR Generalist

YRCI
11.2015 - 09.2016

HR Payroll Specialist

FBI
09.2007 - 07.2014

MBA - Human Resource Management

Strayer University, Jack Welch Management Institute

Bachelor of Arts - Business Administration

Notre Dame of Maryland University

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