Diana Walton

Medical Receptionist

NOMS Healthcare

Independence, OH

11.2022 - Current

Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Provided support to clinical staff during patient visits, including rooming patients, and documenting chief complaints.
Performed data entry tasks related to billing and collections procedures.
Answered incoming calls on multi-line phone system, responding to inquiries from patients and other medical offices.
Answered phones promptly and directed calls appropriately.
Maintained confidentiality of patient information according to HIPAA regulations.
Greeted and checked in patients, updating patient information in computer system.
Verified insurance coverage for appointments and collected co-payments as required.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Ordered office supplies as needed to maintain inventory levels.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Took messages from patients and promptly relayed to appropriate staff.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Entered insurance, demographics and health history into patient database.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Checked patients in and out for appointments and collected co-payments.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Performed bookkeeping duties, preparing and sending financial statements or bills.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Ordered and maintained supply inventory for medical office.