Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Ware

Milwaukie,,OR

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Milwaukie Bowl. Skilled in POS system operation and maintaining composure under pressure, I excel in customer service and cash management. Achieved significant improvements in customer engagement and transaction accuracy, contributing to a positive and efficient service environment.

Overview

2025
2025
years of professional experience

Work History

Customer Service Cashier

Milwaukie Bowl
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Environmental Services Housekeeper

Sutter Coast Hospital
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.

Cashier/ Customer Service

Mollala Liquor
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Bookkeeping Assistant

Stockton Wood Shavings
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Maintained inventory of office supplies and placed orders.
  • Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
  • Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
  • Updated financial records using various software programs for current, accurate accounts.
  • Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
  • Processed employee and contractor expense reimbursements quickly.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
  • Collaborated closely with senior bookkeepers to complete complex tasks efficiently while meeting deadlines consistently.
  • Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
  • Managed vendor relationships effectively by processing payments on time, resolving disputes promptly, and negotiating favorable payment terms when necessary.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Input financial data and produced reports using Software.

Team Member

Fedex Office
12.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Cashier

Flying J Travel Center
09.2014 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Cashier/ Customer Service

Blackjack Deli & More
07.2007 - 07.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

GED -

Lodi High School
Lodi, CA

Skills

I’m

  • Customer Service
  • Reliability and punctuality
  • Patience and composure
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Cash handling expertise
  • POS System Operation
  • Refund handling
  • Merchandise Restocking
  • Customer Relationship Management (CRM)
  • Calm Demeanor
  • Telephone management

Timeline

Team Member

Fedex Office
12.2023 - Current

Cashier

Flying J Travel Center
09.2014 - 01.2015

Cashier/ Customer Service

Blackjack Deli & More
07.2007 - 07.2010

Customer Service Cashier

Milwaukie Bowl

Environmental Services Housekeeper

Sutter Coast Hospital

Cashier/ Customer Service

Mollala Liquor

Bookkeeping Assistant

Stockton Wood Shavings

GED -

Lodi High School

Similar Profiles

CREATE PROFILE
Diana Ware