Diana Wehere
Great Falls,MT
Summary
Dynamic mobile tech support professional with exceptional problem-solving, communication, and time management skills. Committed to delivering outstanding customer service and fostering teamwork in fast-paced environments.
Detail-oriented and self-motivated professional with over a decade of experience in mobile tech support. Known for strong organizational skills and the ability to manage multiple projects effectively. Eager to contribute to operational efficiency and continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mobile Tech Support
Asurion Insurance Services
Nashville, TN
03.2011 - 03.2025
- Maintained high levels of self-motivation and accountability to ensure task completion and quality standards.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Science - IT Network Security
University of Phoenix
Tempe, AZSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Accomplishments
- Supervised a team of 15 staff members.
- Resolved product issue through consumer testing.
- Achieved 95% through effectively helping with technical issues.
- Collaborated with many teams in our tech support for the development of the mobile market.
- Documented and resolved the shutdown service, which led to the restoration of services.
Certification
- Basic IT Training - 2 years
- Service, Technical support, and Customer Retention, Asurion - 5 years
- Certified Coach, with Asurion - 4 years
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mobile Tech Support
Asurion Insurance Services
03.2011 - 03.2025
Associate of Science - IT Network Security
University of Phoenix