Diana Werner
Sarasota,FL
Summary
Dynamic and compassionate Senior Care Companion at Village Care Giving, skilled in client care management and health monitoring. Developed personalized care plans, enhancing client satisfaction and safety. Proven ability to foster strong relationships through effective communication, ensuring a supportive environment for daily living assistance.
Overview
26
26
years of professional experience
Work History
Senior Care Companion
Village Care Giving
01.2024 - 09.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Monitored client health and reported changes to medical staff promptly.
- Provided companionship through engaging conversations and recreational activities.
Cashier
Compass Group USA
04.2018 - 06.2022
- Processed transactions efficiently using POS systems to ensure accurate cash handling.
- Assisted customers with inquiries, providing product information and resolving issues effectively.
- Maintained a clean and organized checkout area to enhance customer experience.
- Collaborated with team members to improve service delivery during peak hours.
Assistant Dining Room Manager
Sarasota-Manatee Jewish Housing Council
09.2015 - 08.2017
- Supervised daily dining operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff in dining protocols and customer engagement techniques.
- Implemented process improvements to enhance efficiency in food service delivery.
- Coordinated inventory management, maintaining optimal stock levels for kitchen supplies.
Executive Housekeeper
Sarasota-Manatee Jewish Housing Council
03.2000 - 09.2015
- Supervised daily operations of housekeeping staff to ensure adherence to cleanliness standards.
- Developed and implemented training programs for new team members, enhancing service quality.
- Coordinated inventory management and ordering of cleaning supplies to maintain optimal stock levels.
- Established and enforced safety protocols, promoting a secure working environment for staff and guests.
- Conducted regular inspections of guest rooms and public areas to uphold high cleanliness standards.
- Collaborated with other departments to address guest feedback and improve overall satisfaction scores.
- Led initiatives for process improvement, resulting in increased operational efficiency within the housekeeping team.
- Mentored junior staff, fostering professional development and enhancing team performance through continuous feedback.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
Education
Associate of Applied Science -
Indiana Business Colege
Indianapolis, IN09-1999
Skills
- Client care management
- Health monitoring
- Personalized care planning
- Daily living assistance
Timeline
Senior Care Companion
Village Care Giving
01.2024 - 09.2025
Cashier
Compass Group USA
04.2018 - 06.2022
Assistant Dining Room Manager
Sarasota-Manatee Jewish Housing Council
09.2015 - 08.2017
Executive Housekeeper
Sarasota-Manatee Jewish Housing Council
03.2000 - 09.2015
Associate of Applied Science -
Indiana Business Colege