Diana White
Callahan,fl
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Office Secretary
Spurgeon Electric, Inc
Yulee, FL
03.2014 - 10.2024
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Verified accuracy of coding on invoices prior to processing payments.
- Monitored accounts receivable aging reports to ensure timely payments.
- Responsible for entering customer payments into the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reconciled daily cash receipts with bank deposits.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Provided support on audits of accounts receivable by gathering requested information from internal systems.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Communicated regularly with vendors regarding invoice processing status updates.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Updated vendor files with new contact information or changes in payment terms upon request.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Processed monthly payments and researched payment discrepancies.
- Reached out to vendors and customers to resolve account problems.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Assisted in developing processes that improved efficiency within the department.
- Verified accuracy and completeness of invoices prior to payment processing.
- Processed credit card payments, wire transfers, and ACH transactions.
- Maintained records of all incoming and outgoing invoices.
- Researched and responded to inquiries from customers regarding invoice status or payment history.
- Created new customer accounts in accounting software system according to established procedures.
- Managed filing system for invoices, documents, and other relevant information.
- Performed data entry tasks such as entering invoice details into an automated system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
St Augustine High School
Saint Augustine, FL06-1988
Some College (No Degree) - CSR, 440 LICENCE INSURANCE
Florida State Community College
Jacksonville, FLSkills
- Billing and Invoicing
- Database entry
- Production leadership
- File Management
- Verbal Communication
- Document Management
- Schedule Management
- Scheduling appointments
- Travel Arrangements
- File Organization
- Expense Reporting
- Proofreading
- Document Scanning
- Scheduling and calendar management
- Spreadsheet development
- Meeting Coordination
Timeline
Office Secretary
Spurgeon Electric, Inc
03.2014 - 10.2024
High School Diploma -
St Augustine High School
Some College (No Degree) - CSR, 440 LICENCE INSURANCE
Florida State Community College
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