DIANA WILLIAMS

As a Medical-Surgical/ Oncology Patient Care Assistant, I am an integral member of the patient care team that provides nursing care to hospitalized patients. I maintain safe patient care while demonstrating a caring attitude toward patients. I am responsible for daily assessments, hourly charting, vital signs, glucose monitoring, assist with activities for daily living, disbursement of medication, assist wound care, observation of patients for changes in condition and /or behavior, answer calls for help, recognize and initiate Code Blue and /or Rapid Response codes on patients with deteriorating conditions. I am a Code Team member that responds to medical emergencies providing life saving measures.

-Proficient in Epic Clinical Systems for Nurses.

-Nursing Assistant Certification

-Medical- Assistant Phlebotomist Certification

-Active BLS Provider (CPR & AED)

As a Wellness Advisor I helped clients understand the benefits of regular massage, stretch, and skin care.

-Established relationships with members and guests to grow and retain a client base.

-Connected clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

-Provided outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

-Promoted the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

-Member retention through outreach via phone and email to current members.

-Maintained the number one position in sales throughout my employment.

• As a Personal Trainer Manager, I managed a team of personal trainers to ensure high-quality services and client satisfaction. I developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.

-Responsible for identifying fitness goals for clients; creating tailored fitness plans, helping clients achieve personal goals.

-Educated clients in health and fitness, providing individual nutrition plans along with total body analysis and membership sales.

-NASM(National Academy of Sports Medicine) certified.

-Maintained the number one position in sales throughout my employment.

-Streamlined scheduling processes, resulting in more efficient use of staff resources and reduced wait times for clients.

-Collaborated with nutritionists to provide comprehensive wellness packages combining both fitness coaching and personalized meal plans for clients.

-Conducted regular performance evaluations for personal training staff, identifying opportunities for growth and development.

-Conducted frequent assessments on all available gym equipment''s maintenance status, resulting in improved safety standards across the facility.

As the Customer Service Manager (CSM) I provided overall management and leadership to a Customer Service Team. I was responsible for managing, mentoring, coaching, and leading the day to day branch operations.

- Mentored new hires during their onboarding process ensuring they were equipped with the necessary skills to excel in their respective roles.

-Responsible for hiring quality customer service team members that fit the Bank's expectations

-Responsible for planning, assigning, and coaching employees to meet company goals

-Addressed complaints and resolved problems in a timely manner.

-Managed branch operations to ensure all aspects of compliance monitoring.

-Proficient in understanding, coaching, and training complex and unique deposit accounts and treasury service products.

-Trained team to place the customer needs first

-Ensured policy procedures and best practices were followed for a positive customer service experience.

-Point of contact for branch facilities, including office supplies, key control, security training, alarm testing, branch currency & coin orders.

-Ensured all branch certifications are completed within the assigned timeframes.

-Exceptional oral and written communication and interpersonal skills.

- Effective leadership skills.

- Ensured compliance with all regulatory requirements by staying current on industry trends, laws, and regulations affecting the business operations.

- Managed resource allocation effectively within the branch while adhering to budgetary constraints.