Diana Willis
Manistee ,MI
Summary
Accomplished Front Desk Receptionist with a proven track record, enhancing guest experiences through exceptional customer service and efficient front office management. Skilled in cash handling and fostering positive relationships, I significantly improved office workflow and guest satisfaction. Expert in appointment scheduling and maintaining confidentiality, my approach consistently boosts organizational efficiency and trust.
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Baymont Inn
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Private Home Health Care Provider
Private Contractor
08.2022 - Current
- Maintained detailed records of patient progress, reporting any changes in condition to healthcare professionals as needed.
- Enhanced patient quality of life by providing personalized and compassionate care tailored to individual needs.
- Safeguarded sensitive personal information about patients while maintaining strict compliance with HIPAA regulations at all times.
- Ensured client safety, regularly monitoring their living environment and making necessary adjustments to prevent accidents or falls.
- Supported clients through emotional challenges by actively listening and providing empathetic guidance when appropriate.
- Improved family members'' peace of mind by consistently updating them on the client''s health status and addressing any concerns.
- Completed household management tasks for clients within private home settings.
Front Desk Receptionist
Super 8 Hotel Manistee
07.2012 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer problems and complaints.
Education
GED -
Mansitee High School
Manistee Mi06.2004
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Appointment Scheduling
- Hospitality services
- Front Office Management
- Call Routing
Timeline
Front Desk Receptionist
Baymont Inn
01.2024 - Current
Private Home Health Care Provider
Private Contractor
08.2022 - Current
Front Desk Receptionist
Super 8 Hotel Manistee
07.2012 - 01.2024
GED -
Mansitee High School