Hi, I’m
Diana Wilmoth
Clarksville,Tennessee
Summary
Accomplished professional with over 20 years of experience in strategic negotiation, customer service excellence, and HR leadership. Proven track record in leveraging CRM and social media marketing to drive brand awareness and revenue growth. Skilled in team leadership, performance tracking, and consistently achieving high-quality service levels and customer satisfaction. Known for developing and implementing innovative policies and procedures that enhance operational efficiency. Catalyst problem solver and coach for functional groups and senior management, thriving in fast-paced, ever-changing environments while promoting a collaborative team and personal growth.
Overview
22
years of professional experience
Work History
Beverage Distributors
Military Sales Representative
2024.01 - Current (8 months)
Job overview
- Conducted thorough market research and analysis, identifying emerging trends within the defense sector.
- Strengthened relationships with existing military clients, resulting in increased repeat business and contract renewals.
- Attended industry conferences and trade shows, expanding professional network and staying current on market developments.
- Worked closely with field service teams to ensure seamless hand-off from sales process to implementation stage.
- Developed comprehensive sales strategies targeting key military organizations, leading to significant revenue growth.
- Expanded market penetration, identifying and pursuing new business opportunities within the defense industry.
- Ensured compliance with all applicable government regulations concerning the sale of military goods and services.
- Increased military sales by establishing strong relationships with key decision-makers in the defense sector.
- Generated substantial leads through cold calling efforts targeting potential new business within the defense sector.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Generated advertising brochure for vendor use.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
US Army
Human Resources Officer
2019.01 - 2024.04 (5 years & 3 months)
Job overview
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Coordinated employee placements and administrative details.
- Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Overseeing and approving employee benefits, such as health insurance, vacation time, and retirement contributions
US Army Reserve
Parachute Rigger
2002.05 - 2018.08 (16 years & 3 months)
Job overview
- Inspected and maintained parachutes, seat pans and survival equipment.
- Reduced equipment malfunctions by regularly conducting thorough inspections of all gear, including harnesses, containers, and deployment devices.
- Consistently met or exceeded production quotas by effectively prioritizing workload and managing time efficiently.
- Managed logistics for offsite rigging assignments, ensuring timely delivery of services at remote locations or special events.
- Proactively identified potential safety hazards within the workspace, implementing corrective measures to minimize risks.
- Implemented a system for tracking the lifecycle of each parachute from initial use through retirement to maintain top-quality gear offerings for clients.
- Maintained accurate records of all parachute maintenance activities for accountability and quality control purposes.
- Assisted with parachute drop test operations, conducting thorough post-test analysis to evaluate gear performance under various conditions and making necessary adjustments for optimal functionality.
- Improved efficiency in the rigging process by designing custom tools and templates for use within the team.
- Increased overall safety awareness among staff through routine safety briefings and demonstrations on proper equipment handling procedures.
- Assisted in inventory management tasks such as ordering supplies, tracking usage trends, and maintaining optimal stock levels for efficient operation.
- Contributed to a positive work environment by maintaining open communication channels and fostering a team-oriented atmosphere.
TruliantFCU
Bilingual Call Center Agent
2016.01 - 2018.01 (2 years)
Job overview
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
- Bilingual
- Took care of escalated complex issues, ensuring timely resolution and customer satisfaction.
- Retained valuable customers by offering suitable solutions that addressed their needs and concerns.
Education
Human Resource Officer , Fort Lee, VA
No Degree from Human Resources Management
04.2020
University Overview
- Awarded Commandant's List
- Ranked in Top 10% of class
Austin Peay State University , Clarksville, TN
Bachelor of Science from Biology
03.2019
University Overview
- Dean's List Spring Semester, 2018
- Dean's List Fall Semester, 2018
- Dean's List Spring Semester, 2019
- Dean's List Fall Semester, 2017
- Dean's List Spring Semester, 2017
- Honor Roll All 4 Years
- 3.87 GPA, Magna Cum Laude
- Ranked in Top 10% of class
- Beta Beta Beta Honor Society Member
- Omicron Delta Kappa
- Extracurricular Activities: ROTC, Color Guard Team, President and Founder of the Minority Outreach Program at APSU
- Alpha Gamma Delta Member
- Elected Captain of APSU ROTC
Skills
- Goal-Oriented
- Strategic negotiation
- Social Media Marketing
- Brand Awareness
- Sales Training
- Customer Service
- CRM proficiency
- Account Management
- Performance Tracking
- Call center experience
- Microsoft Outlook, Word, and Excel
- Problem-Solving
- Adherence to high customer service standards
Languages
Spanish
Native or Bilingual
Timeline
Military Sales Representative
Beverage Distributors
2024.01 - Current (8 months)
Human Resources Officer
US Army
2019.01 - 2024.04 (5 years & 3 months)
Bilingual Call Center Agent
TruliantFCU
2016.01 - 2018.01 (2 years)
Parachute Rigger
US Army Reserve
2002.05 - 2018.08 (16 years & 3 months)
Human Resource Officer
No Degree from Human Resources Management
Austin Peay State University
Bachelor of Science from Biology
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