Hi, I’m
Diana Wilson
Phoenix,AZ
Summary
Professional in transportation field with commitment to safety and passenger care. Skilled in maintaining secure environment and providing necessary support during transit. Known for reliability, adaptability, and ability to work seamlessly within team to achieve positive outcomes.
Overview
20
years of professional experience
1
Certification
Work History
Deer Valley Unified School District
Bus Monitor
03.2024 - Current
Job overview
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
- Increased accessibility for wheelchair users by operating specialized equipment when needed, facilitating smooth boarding processes for all passengers.
- Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
- Detailed factors such as weather, incidents, and aid rendered in daily reports to management.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Secured special seats and restraint devices used by students.
- Managed emergency bus evacuations with appropriate use of emergency door.
- Kept student personal and medical information in strictest confidence.
- Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
- Streamlined the boarding process by efficiently guiding students to their assigned seats and ensuring all belongings were properly stowed.
- Facilitated clear communication between parents, school staff, and bus drivers regarding any incidents or concerns that arose during transit.
- Maintained accurate records of student attendance on the bus, aiding in tracking and reporting trends.
- Assisted students in navigating difficult social situations on the bus, promoting healthy relationships among peers.
- Promoted a positive atmosphere on the bus through consistent enforcement of rules and respectful interactions with students.
- Ensured timely arrival at designated stops by closely following established schedules and routes.
- Maintained open lines of communication with school administrators, providing updates on any notable occurrences during daily transportation activities.
- Supported special needs students with individualized care, fostering an inclusive environment.
- Reduced instances of bullying by actively observing student interactions and intervening when necessary.
- Managed challenging behaviors effectively by employing de-escalation techniques learned through ongoing professional development opportunities.
Matrix Absence Management
Claims Examiner/AMS I
08.2016 - Current
Job overview
- Acted liaison between client, employee and healthcare provider
- Accountable for the decision-making process for determining eligibility under federal, state laws and client policy
- Responsible for determining eligibility and duration under federal and state requirements for leaved submitted by reviewing medical certification supplied by the health care providers
- Pro-actively communicates decisions to clients and employees
- Thoroughly and accurately maintained a documented record of all interactions within the Leave Of Absence (LOA) System
- Managed leaved that are concurrent with Short Term Disability and Workers, Compensation
- Responsible for securing & analyzing information to make & approve decisions on all short-term disability, insured or self-insured, and/or statutory claims and their concurrent leave claims
- Developed & applied appropriate claim and workflow management strategies, coordinating both disability and leave decisions while meeting timeliness regulations
- Made determinations to approve, deny or delay and or reach out to additional resources for review, based on medical certification review and management
- Determined the duration associated with the leave and or disability based on the information given by the healthcare provider
- Communicated approvals, denials, leave extensions, return to work plans and other important information regarding the leave to the employee and client
- Managed leaves that are concurrent with Short Term Disability and Workers' Compensation
- Managed intermittent, continuous and client specific leaves of absences
- Facilitated issue resolution and draw on expertise of internal partners as needed
- Fully investigated all relevant issues, providers, payment or denials, promptly and in full compliance with departmental procedures and unfair claims practice and regulations
- Managed Self-Insured & Fully-Insured business in accordance with clients plans and custom requirements
- Accurately and thoroughly documented claim file actions and conversations
Aerotek Staffing Agency
Claims Assistant Temp - Matrix Absence Management
04.2016 - 07.2016
Job overview
- Set up new claims by interpreting Claims Reviews that are sent by the examiners and set tasks for interview calls to the examiner
- Processed day 5, Day 10- and 20-Day letters by reviewing the LOA in Leave-Link and determining if the letters should be sent
- Reviewed all claims in Leave-Link for 60-day tasks; looking to see any patterns like day of week, and evaluate the absences against the frequency and duration that the doctor has certified
- Processed intermittent dates that are reported by the IVR, through and E-Service and approved them based on the frequency and duration that was determined by the examiner and the doctor through the certification
- Requested additional medical records and sent copies FMLA certifications when needed, to health care providers for our clients and their employees
- Called employees and confirm their delivery dates when on pregnancy leave
- Called the doctor's offices to confirm surgery took place and report back to the examiner
- Thoroughly and accurately document all interactions within LOA System
- Set up new claims in PACS by utilizing the PACS tree and entering the info from the Data Feeds
Pro-Air Aviation Maintenance
Maintenance Administrator, Accounts Receivable
08.2012 - 11.2015
Job overview
- Compilation and maintenance of customer data base, utilization of combined database for creation and dissemination of customer correspondence materials and internal and external memos
- Responsible for answering incoming calls and handling them appropriately
- Responsible for all incoming, outgoing mail; sorting distributing deliveries, mailing, FedEx etc
- Compilation and coordination of information from individual bases and creation of weekly activity report for distribution to appropriate staff members
- Participate in monthly HR conference call keeping current on all benefits, policies, etc
- Acted as consultant for generation of payroll report for assigned base
- Responsible for maintaining petty cash journal, cash box, and disbursing cash as needed
- Responsible for correction for all hourly employees thru Timesaver
- Maintained and kept current hourly employees' personnel files
- Ensured all original employee documents are forwarded to the corporate office for the master file
- Created internal invoices as needed
- Maintain and keep current spreadsheet of operational aspects for General Manager and /or Regional Controller
- Communicated on daily basis with Regional Director/ Controller regarding tenant concerns
- Ordering and keeping track of company supplies
- Assisted with new hire orientation relating to benefits and new hire paperwork
- Assisted with annual open enrollment benefits process as directed by corporate Human Resources
- Prepared special reports and analyses, participate in projects
Chick-Fil-A
Cashier/Host/ Team Leader
01.2011 - 01.2012
Job overview
- Open store procedures, counting safe, customer service, cashier, and food preparation
Emperion Marketing LLC
Sales Representative
01.2009 - 01.2010
Job overview
- Telemarketing and Customer Service: residential and business Direct TV -Win back Department
- Problem solving and assessment of accounts, gaining new clients and maintaining current clients were some of my responsibilities
Chick-Fil-A
Cashier/Team Member
01.2005 - 01.2009
Job overview
- Cashier, drive through and dining room service, as well as, marketing events
Education
Just 1 Life , 1616 E Main St Ste 223 Mesa , AZ
No Degree from Peer Support Specialist
11-2024
The Bartending Academy, Tempe, AZ
Certification
01.2012
Thrive Point High School , 4744 W Grovers Ave
High School Diploma
05-2009
Skills
- Administrative
- Customer Service Skills
- Data Entry
- Account Management
- Accounts Payable & Receivable
- HR Policies & Procedures
- Open Enrollment Benefits
- People Skills
- Cash Handling
- Patience and empathy
- Reliability and punctuality
- Medical aid experience
- Cleaning skills
- Passenger safety
- Student supervision
- Safety awareness
- Driver assistance
- Route navigation
- Mobility support
- Behavior management
- Incident reporting
- Conflict resolution
Additional Information
Experience in sales training, inventory, customer service, assessing, and problem solving skills and managing customer accounts., Taking incoming calls, scheduling appointments, maintaining spreadsheets, Reconciling Accounts Receivable, Processing HR New Hire files, Explanation and implementation employee benefits and submission of employee payroll, Reconciling Company Credit Cards., Proficient in data entry, MS Office, MS Word, Corridor, Jetstream, Great-plains, Timesaver.
Certification
Certification : Trauma Informed Care
Certification : Motivational Interviewing
Certification : Solutions Focused Brief Intervention
Certification : Peer Recovery Support Specialist Training
Languages
English
Native or Bilingual
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders.
- Participating in fundraising events to support local charities, schools, or community projects.
- Volunteer Work
- Youth Development Programs
Timeline
Bus Monitor
Deer Valley Unified School District
03.2024 - Current
Claims Examiner/AMS I
Matrix Absence Management
08.2016 - Current
Claims Assistant Temp - Matrix Absence Management
Aerotek Staffing Agency
04.2016 - 07.2016
Maintenance Administrator, Accounts Receivable
Pro-Air Aviation Maintenance
08.2012 - 11.2015
Cashier/Host/ Team Leader
Chick-Fil-A
01.2011 - 01.2012
Sales Representative
Emperion Marketing LLC
01.2009 - 01.2010
Cashier/Team Member
Chick-Fil-A
01.2005 - 01.2009
The Bartending Academy
Certification
Certification : Trauma Informed Care
Certification : Motivational Interviewing
Certification : Solutions Focused Brief Intervention
Certification : Peer Recovery Support Specialist Training
Just 1 Life
No Degree from Peer Support Specialist
Thrive Point High School
High School Diploma
Similar Profiles
Gary LilesGary Liles
Audio Visual Technician Level 2 at Deer Valley Unified School DistrictAudio Visual Technician Level 2 at Deer Valley Unified School District
Britani WeberBritani Weber
Fifth Grade Teacher at Deer Valley Unified School DistrictFifth Grade Teacher at Deer Valley Unified School District
Jessica BakosJessica Bakos
Substitute Teacher at Deer Valley Unified School DistrictSubstitute Teacher at Deer Valley Unified School District