Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Wolf

Stanfield,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Has over 13 years of experience in combined management and HR responsibilities. Scheduling, developing and leading a large team in a successful direction while also managing direct reports to ensure overall success. Excellent reputation for resolving problems and improving customer satisfaction. Forward-thinking Operations assistant store manager with extensive knowledge of associate and company growth, inventory management, a well as prioritizing and organizing tasks to drive productivity and success. Known for success in monthly reports such as profit and loss statements to drive growth, associate development, and team work, leading and assisting employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.

Overview

18
18
years of professional experience

Work History

Operation Assistant Store Manager

The Home Depot Inc
Hermiston, OR
03.2012 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Associate Support (Human Resources)

The Home Depot
Hermiston , Oregon
10.2008 - 03.2012
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major concerns to required parties..
  • Oversaw appointment scheduling and itinerary coordination for both employees and all new hires.
  • Provided constructive feedback to associates and leadership, resulting in higher morale and increased employee retention.
  • Organized spaces and materials for orientations and meetings.
  • Recruited, hired, trained and supervised staff of up to 130 and implemented mentoring program that offered positive employee engagement.

Inventory Control Specialist

Walmart
Hermiston, OR
07.2003 - 12.2007
  • Audited and corrected discrepancies in inventory numbers.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Completed daily cycle counts to maintain accuracy of records.
  • Unloaded shipments, reviewed merchandise and tracked paperwork.
  • Kept merchandise moving smoothly and accurately from stockroom to sales floor.
  • Used equipment like forklifts and pallet jacks to move inventory.

Education

Child Psychology

Blue Mountain Community College
Pendleton, OR

GED -

Blue Mountain Community College
Hermiston, OR
06.2002

Skills

  • Administrative Management
  • Business Management Principles
  • Work Planning and Prioritization
  • Inventory Control
  • Management Team-Building
  • Financial Statement Review
  • Human Resources Oversight
  • Originality and Creativity
  • Focus and Follow-Through
  • Performance Monitoring and Evaluation
  • Problem Anticipation and Resolution

Timeline

Operation Assistant Store Manager

The Home Depot Inc
03.2012 - Current

Associate Support (Human Resources)

The Home Depot
10.2008 - 03.2012

Inventory Control Specialist

Walmart
07.2003 - 12.2007

Child Psychology

Blue Mountain Community College

GED -

Blue Mountain Community College
Diana Wolf