Diana Womack
Stockbridge,GA
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service. Bilingual in German and English with experience managing talented warehouse staff. Background in supply chain management and inventory control within automotive, retail distribution and food chain shipping. Clear knowledge of FDA regulations and requirements for regulated products. Air and Ocean Haz certified
Overview
23
23
years of professional experience
Work History
Logistics Manager
GATC LP
03.2022 - Current
- Monitored logistics performance and identified improvement opportunities.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Directed shipping and receiving of wide range of products daily.
- Kept corporate departments and customers updated on critical shipments.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Air and Ocean Agent
Senator International
05.2021 - 03.2022
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Advised clients on transportation and payment methods.
- Entered shipping information into computer system and estimated freight and postal rates.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
Air and Ocean Export Specialist
Mid America Overseas
11.2019 - 04.2021
- Verified shipments against documents to maintain accuracy.
- Followed requirements and regulations for dangerous goods handling.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
- Haz Mat certified for Air and Ocean export
Air and Ocean Export Agent
UTC Overseas Inc.
08.2015 - 10.2019
- Verified shipments against documents to maintain accuracy.
- Followed requirements and regulations for dangerous goods handling.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
- Examined cargo and freight shipments to check goods' condition.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Entered shipping information into computer system and estimated freight and postal rates.
- Haz Mat certified for Air and Ocean export
Ocean Export Agent
Mid America Overseas
03.2014 - 08.2015
- Followed requirements and regulations for dangerous goods handling.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Office Administration Assistant
PCR Piping
03.2012 - 04.2013
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained and updated office records, both digital and physical.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
German Interpreter
TBI Airport Management
06.2011 - 03.2012
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted spoken and written languages other than English and vice versa.
- Assisted foreign language-speaking clients with inquiries.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Airline Ticket Agent
Delta/ DGS/ Lufthansa
03.2009 - 05.2011
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification and passports to verify traveler identity.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Sold, printed and issued tickets to guests.
- Directed passengers to correct airport terminal locations.
- Checked baggage at gate and loaded onto ramp.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Loss Prevention Officer
JCPenney
11.2009 - 02.2011
- Conducted daily store walk-throughs to identify potential security risks.
- Observed video surveillance systems for prompt emergency response.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Completed incident reports and activity logs for accurate, current records.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Trained personnel on security best practices, protocols and procedures.
Active Duty Soldier
Bundeswehr/ German Army
05.2001 - 10.2009
- Secured and protected military property, assets, and personnel.
- Coached and mentored new recruits for motivated, high-performing teams.
- Operated and maintained armored vehicles.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Risk-assessed environments and implemented appropriate security measures.
- Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Led platoons in high-pressure combat scenarios with successful outcomes.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained required level of proficiency in use of firearms.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
Education
Office Clerk/ Legal Assistance - Office And Legal
Military Academy
Unna, Germany04.2005
Associate of Arts - Art
SBBS 7
Erfurt, Germany08.1998
Skills
- Fleet Dispatch
- Purchasing Management
- Transportation Management Systems
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude
- Shipping Documentation
- Supply Chain Management
- Extensive customer service and communication skills
Additional Information
I volunteer every Saturday at the Youth Village and work in my free time with traumatized kids. I have 8 years of German military experience and can work in stressful situations.
Languages
German
Native or Bilingual
Timeline
Logistics Manager
GATC LP
03.2022 - Current
Air and Ocean Agent
Senator International
05.2021 - 03.2022
Air and Ocean Export Specialist
Mid America Overseas
11.2019 - 04.2021
Air and Ocean Export Agent
UTC Overseas Inc.
08.2015 - 10.2019
Ocean Export Agent
Mid America Overseas
03.2014 - 08.2015
Office Administration Assistant
PCR Piping
03.2012 - 04.2013
German Interpreter
TBI Airport Management
06.2011 - 03.2012
Loss Prevention Officer
JCPenney
11.2009 - 02.2011
Airline Ticket Agent
Delta/ DGS/ Lufthansa
03.2009 - 05.2011
Active Duty Soldier
Bundeswehr/ German Army
05.2001 - 10.2009
Office Clerk/ Legal Assistance - Office And Legal
Military Academy
Associate of Arts - Art
SBBS 7