Diana Wyatt
O'Fallon,MO
Summary
Client-focused professional with experience in high-touch hospitality, healthcare, and customer-facing roles. Known for building strong client relationships, managing multiple priorities in fast-paced environments, and communicating professionally with diverse stakeholders. Brings a consultative, solutions-oriented approach to client needs, with proven ability to upsell, resolve issues, and maintain long-term customer satisfaction. Highly adaptable, detail-oriented, and quick to learn new systems and product knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Services
Soul2Soul Restaurant & Lounge
St Louis, MO
11.2025 - Current
- Built and maintained strong relationships with repeat and high-expectation clients in a fast-paced, upscale environment.
• Delivered consultative service by recommending products based on client preferences, resulting in increased sales and repeat business.
• Managed multiple client requests simultaneously while maintaining accuracy, professionalism, and attention to detail.
• Resolved client concerns in real time, ensuring satisfaction while adhering to company policies and operational standards.
• Coordinated orders between clients, kitchen, bar, and management to ensure timely and accurate fulfillment.
• Demonstrated discretion, professionalism, and strong communication skills with diverse clientele.
CNA
Grapetree Medical Staffing
Agency, MO
06.2022 - 08.2025
- Provided compassionate, detail-oriented care while communicating effectively with patients, families, and interdisciplinary healthcare teams.
- Assisted nursing staff with patient assessments and documentation for accurate medical records.
- Monitored vital signs regularly, reporting changes to healthcare team promptly for intervention.
- Educated patients and families on care plans, promoting adherence and understanding of treatments.
CSR
Mohela -BPO
01.2022 - 12.2022
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Central Supply Director
Ballwin Ridge Health and rehabilitation
Ballwin, MO
01.2019 - 01.2022
- Oversaw supply chain operations to ensure timely delivery of medical supplies and equipment.
- Developed and implemented inventory management systems to reduce waste and optimize resources.
- Coordinated, tasked, trained and evaluated subordinates in work policies and procedures.
- Tracked data to forecast requirements and determine appropriate reorder points for optimal inventory levels.
- Set and administered supply budgets and tracked all expenses.
- Directed material control and accounting input data processing and evaluated output documents from supply systems.
Lead Receptionist
Fronteir Health and rehab
St.charles, MO
01.2017 - 01.2019
- Handled [50-100] inbound calls each day covering payments, scheduling, tours of the facility topics and any issues at all.
- Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Trained and mentored reception staff on customer service best practices and office protocols.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Offered one-on-one coaching and development for each team member consistently.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Attended educational seminars and conferences to develop expertise and improve performance.
Education
Associate of Applied Science - Nursing-RN
Saint Louis Community College
St Louis, MO01.2024
High School Diploma -
Fort Zumwalt West High
O'Fallon, Missouri12.2020
Bachelor of Science - Nursing
University of Missouri
St Louis, MO06-2028
Skills
- Coachability & Adaptability
- Client relationship building
- Client service in fast paced high expectation environments
- Professional phone & email communication
- Conflict resolution and de-escalation
- Multitasking under pressure
- Order coordination, tracking, and follow-up
- Attention to detail
- Organization and task prioritization
- Professional followup & communication
- Cross-team collaboration
- POS & payment processing systems
- Microsoft Office (Excel, Word, Outlook)
- Quick to learn new systems
- Time management
- Reliable with strong ownershup of responsibilities
Certification
- CNA License
- CPR Certification
- Leadership Essentials Certificate
- Additional Etiquette Training - 1 year
Education and Training
true,other,other
Languages
Spanish
Limited Working
Timeline
Client Services
Soul2Soul Restaurant & Lounge
11.2025 - Current
CNA
Grapetree Medical Staffing
06.2022 - 08.2025
CSR
Mohela -BPO
01.2022 - 12.2022
Central Supply Director
Ballwin Ridge Health and rehabilitation
01.2019 - 01.2022
Lead Receptionist
Fronteir Health and rehab
01.2017 - 01.2019
High School Diploma -
Fort Zumwalt West High
Associate of Applied Science - Nursing-RN
Saint Louis Community College
Bachelor of Science - Nursing
University of Missouri