DIANA YAKOVENKO
Portland,OR
Summary
Dedicated Client Service Specialist with a passion for delivering exceptional patient care and optimizing social experiences. Known for optimism, strong interpersonal skills, and a customer-oriented approach. A quick learner with a knack for problem-solving and a commitment to fostering effective teamwork.
I collaborate greatly in multicultural environment and have a heart for helping people.
Overview
4
4
years of professional experience
Work History
Case Management Specialist
Lutheran Community Services Northwest
06.2023 - Current
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
Workforce Development Specialist
IRCO
01.2023 - 06.2023
- Emotional and professional career support for newly arrived immigrants, refugees
- Developing Employment plans, supporting with additional services for successful career path
- Guided program participants through enrollment processes using one-on-one support.
- Communicate with outside service providers to coordinate services for the participant, develop strategies to retain clients in jobs and educational programs.
Social Services Assistant
Temple Of Peace
01.2020 - 02.2022
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and maintained relationships with community organizations and agencies.
- Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Project Manager
International Speaking Club
09.2019 - 08.2020
- Team working and cooperation with people from international communities
- Managing program and taking part in leadership trainings.
- Teaching English for different CEFR levels
- Developed strong cooperative relationships with coworkers and managers.
- Monitored and assisted project participants through individual service plans with care and respect.
Education
Bachelor of Arts - English Linguistics And Interpretation
National Kyiv University of Dragomanov
Kyiv, Ukraine06.2022
Associate of Arts - PR and Marketing
Boris Grinchenko University
Kyiv, Ukraine05.2020
Skills
- Strong communication skills
- Interpersonal skills
- Fast learning
- Organizational skills
- Multitasking
- Costumer Service
- Intensive case management
- Appointment scheduling
- Computer and data base knowledge
- Writing skills
Languages
English
Professional Working
Ukraine
Native or Bilingual
Russian
Full Professional
Timeline
Case Management Specialist
Lutheran Community Services Northwest
06.2023 - Current
Workforce Development Specialist
IRCO
01.2023 - 06.2023
Social Services Assistant
Temple Of Peace
01.2020 - 02.2022
Project Manager
International Speaking Club
09.2019 - 08.2020
Bachelor of Arts - English Linguistics And Interpretation
National Kyiv University of Dragomanov
Associate of Arts - PR and Marketing
Boris Grinchenko University
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