Diana Yost

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Delivered services to customer locations within specific timeframes.
• Excellent communication skills, both verbal and written.
• Cultivated interpersonal skills by building positive relationships with clients

• Monitored budget and utilized operational resources.
• Defined, implemented, and revised operational policies and guidelines.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Oversaw day-to-day production activities in accordance with business objectives.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Mentored and coached team members to foster productive and engaging work environment.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Trained and guided team members to maintain high productivity and performance metrics.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Assisted in recruiting, hiring and training of team members.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Collected mail from letter boxes on specific route both on foot and by vehicle.

• Explained postal service policies, requirements and services to residents.
• Explained mail regulations, policies or procedures to postal customers.
• Planned and cased mail in sequence of delivery for designated route.
• Sorted and cased pieces of mail each day with high accuracy.
• Carried double shoulder bag weighing as much as 60 pounds to deliver letters to businesses and apartment buildings.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Operated vehicles and equipment to transport packages and mail pieces.
• Provided prompt mail delivery to businesses and residences on specified route.