Diana Young
Shreveport,LA
Summary
Driven and adaptable professional with a proven track record at Dillard's, showcasing exceptional organizational skills and a friendly, positive attitude. Excelled in fast-paced environments, enhancing customer satisfaction and operational efficiency. Demonstrated expertise in problem-solving and time management, contributing to significant team achievements without exceeding a 55-word limit.
Overview
20
20
years of professional experience
Work History
Pacesetter
Dillard's
07.2008 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Commissory Ramp Agent
Gate Serve
01.2006 - 07.2008
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Deiced aircraft before takeoff for safety during inclement weather.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
- Stocked aircraft cabins with necessary equipment and supplies.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
Air Wisconsin Airlines Dba United Airlines
Air Wisconsin Airlines
07.2004 - 08.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Certificate - OPhthalmic Technician
National Education Center
Chicago, IL05-1992
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Dependable and responsible
- Organizational skills
- Calm under pressure
Timeline
Pacesetter
Dillard's
07.2008 - 08.2024
Commissory Ramp Agent
Gate Serve
01.2006 - 07.2008
Air Wisconsin Airlines Dba United Airlines
Air Wisconsin Airlines
07.2004 - 08.2005
Certificate - OPhthalmic Technician
National Education Center
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