Diana Zamora
Garland,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claims CSR position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Apparel Sales Associate
Bass Pro Shops Outdoor World
09.2023 - Current
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Conducted regular inventory audits to maintain accurate records of products available in the store.
- Handled returns and exchanges gracefully, maintaining positive rapport with customers despite any inconvenience experienced.
- Resolved customer complaints tactfully while adhering to company guidelines and satisfying client needs.
- Managed inventory effectively, ensuring proper stock levels for popular items, minimizing out-of-stock situations.
Assistant Case Manager
Ben Abbott & Associates
09.2022 - 06.2023
- Contributed to staff training initiatives for continued professional development within the team.
- Improved client satisfaction by promptly addressing concerns and implementing appropriate solutions.
- Increased case resolution rates with thorough research, documentation, and follow-up procedures.
- Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards of practice.
- Assisted in the development of individualized service plans to address clients'' specific needs.
- Supported Case Managers in monitoring clients'' progress towards goals, adjusting plans as needed for optimal results.
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Maintained up-to-date and accurate contacts and progress note records.
Customer Service Representative
Best Buy
10.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
South Garland High School
Garland, TX05.2021
Skills
- Data entry proficiency
- Client meetings
- Data Analysis
- Time Management
- Office Management
- File Maintenance
- Clerical Support
- Organizing and Categorizing
- Customer Service
Languages
Spanish
Professional Working
Timeline
Apparel Sales Associate
Bass Pro Shops Outdoor World
09.2023 - Current
Assistant Case Manager
Ben Abbott & Associates
09.2022 - 06.2023
Customer Service Representative
Best Buy
10.2021 - 12.2022
High School Diploma -
South Garland High School