Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Diana Zapata

Franklin Park,ILL

Summary

Dynamic Plasma Center Technician with proven expertise at Biolife in donor screening and safety. Bilingual in Spanish and English, I excel in customer service and detail-oriented specimen processing. Committed to regulatory compliance and maintaining high-quality standards, I effectively manage multiple tasks while ensuring donor satisfaction and accurate documentation.

Overview

26
26
years of professional experience

Work History

Plasma Center Technician

Biolife
Addison, ILL
10.2023 - Current
  • Proficient at donor screening, ensuring donor safety and satisfaction.
  • Greeting the Donor, taking personal information to enter into the system
  • Assessing donor suitability to make sure donor is suitable for donation, taking vital signs, reviewing medical history, and performing finger sticks.
  • Making sure the vitals are within range, out-of-range donors are not able to donate according to the standard procedures.
  • Strong interpersonal skills
  • Commitment to providing excellent customer service to donors, accuracy and precision in record-keeping, managing multiple tasks and responsibilities in a fast-paced environment, and collaborating effectively with co-workers.
  • Accurate and proper documentation

Customer Service

Tax Resource Service
Fort Lauderdale, FL
08.2018 - 08.2021
  • Answer Telephones and making appointments.
  • Ensure customer satisfaction, resolve customer complaints, communicate with co-workers and Spanish speaking clients, making sure the workflow was at ease and to the clients understanding.
  • Demonstrate patience and understanding.

Plasma Processing Technician

CSL Plasma
Wilton Manors, FL
12.2012 - 02.2014
  • Responsible for accurate and timely sampling, testing, shipping and storage of plasma collected from donors.
  • Responsible for collecting plasma samples and moving plasma units to freezer to ensure product quality.
  • Monitoring freezer and refrigerator temperatures and immediately informing appropriate personnel if equipment is not functioning properly.
  • Making sure plasma units are properly stored and placed in the freezer within a time frame.
  • Utilizes sterile technique to draw samples and uses heat sealer to assure the sterility and quality of plasma unit samples.
  • Accurate and legible documentation.
  • Maintain clean efficient work environment, and calibration of equipment or any equipment failures.
  • Scanning and preparing of Samples and packing of unit plasma to be shipped to testing lab.
  • Drug testing and scanning data into software.

Medical Assistant

Boca Medical Group
Boca Raton, FL
04.2004 - 05.2009
  • Vital Signs, administered injections, performed pregnancy tests and sent specimens for laboratory testing.
  • Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
  • Assisted doctors and handed instruments and materials to doctors as directed.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Tested patients' blood glucose levels and Instructed patients in the handling of diabetic machines.
  • Recorded patients' medical history, vital statistics and test results in medical records.

Medical Assistant

Seton Family Health Center
Chicago, IL
04.1999 - 03.2004
  • Conducted patient intakes and obtained medical History.
  • Measured patient vital signs and provided instructions based upon the reason for the visit.
  • Administered immunizations as ordered by the physician.
  • Performed in-office diagnostic screenings such as EKG's, urinalysis, pregnancy tests, Strep tests, hemoglobin and glucose tests.
  • Triaged phone calls and called in patient prescriptions to the pharmacies.
  • Assisted doctors in procedures and performed venipuncture and finger sticks on adults and children.
  • Prepared and sent out specimens for laboratory testing.
  • Completed requisition forms, verified patient insurance eligibility.
  • Ordered lab supplies and prepared bills.
  • Centrifuged blood, labeled, and packaged specimens.
  • Utilized ICD-9 and CPT codes proficiently, and conducted necessary tests.
  • Followed Universal Precautions and safety guidelines in handling of all specimens.

Specimen Processing Technician

Elmhurst Memorial Hospital
Elmhurst Park, ILL
04.2002 - 03.2003
  • Processed and collected specimens, entering data into database.
  • Placing specimens to designated areas.
  • Racking and tracking of specimens into freezer and following protocol procedures.
  • Developed knowledge of tests to be performed and lab technique.
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Measured specimens and delivered them to the lab.

Education

Associate of Science - Medical Assisting

Robert Morris College
Chicago, ILL
01.1997

Associate of Science - Biotechology

Triton College
RiverGrove
05-2024

Skills

  • Bilingual (Spanish/English)
  • Self Management
  • Communication
  • Detail-oriented
  • Patient Screenings
  • Customer service
  • Work Ethic
  • Specimen Collection
  • Specimen Processing
  • Molecular Techniques
  • PCR
  • QPCR
  • ELISA
  • Western Blotting
  • Bioinformatics Tools
  • Laboratory Skills
  • Cell Culture
  • Sterile Technique
  • Chromatography
  • Data Analysis
  • MATLAB
  • Regulatory Compliance
  • GLP
  • GMP
  • Research Project

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Plasma Center Technician

Biolife
10.2023 - Current

Customer Service

Tax Resource Service
08.2018 - 08.2021

Plasma Processing Technician

CSL Plasma
12.2012 - 02.2014

Medical Assistant

Boca Medical Group
04.2004 - 05.2009

Specimen Processing Technician

Elmhurst Memorial Hospital
04.2002 - 03.2003

Medical Assistant

Seton Family Health Center
04.1999 - 03.2004

Associate of Science - Medical Assisting

Robert Morris College

Associate of Science - Biotechology

Triton College

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Diana Zapata